Community Clinic Coordinator - MSPCA-Angell Methuen Adoption Center

MSPCA-Angell Careers•Methuen, MA

24d•Onsite

About The Position

This is an exciting position in our MSPCA Methuen Adoption Center/Community Clinic. The primary responsibilities of this position are overseeing and coordinating spay/neuter and medical care services provided by the MSPCA-Angell Methuen Community Clinic. Our animal clinic provides medical care to the animals at our Methuen Adoption Center as well as low cost spay/neuter and acute outpatient veterinary care for animals of low income pet owners. The MSPCA has the largest network of low cost veterinary clinics in New England. The goal of our MSPCA Community Clinics is to provide affordable and accessible care and help keep families together with their pets. The Community Clinic Coordinator is the primary client contact and coordinator of medical services aimed at providing affordable pet care for families in need and interacts with several departments within our organization. Some of the duties are; Serve as the primary contact for clients to coordinate and communicate services offered at our MSPCA-Shelter Clinic. The assessment of financial need and approval for veterinary services for pets of low income pet owners. Coordinate sensitive and complex medical cases with clients. Coordinate the workflow of the clinic, schedule appointments, and facilitate the intake and discharge of animals. Work collaboratively with staff to assess and determine mission- centric program needs. Provide support to schedule, organize, promote and attend outreach events and activities. Compile and analyze statistics for use in internal reports, grant reports, and Shelter Animals Count. Train and work closely with volunteers in order to streamline intake and discharge of spay/neuter and medical care clients. Enjoy a consistent schedule that allows for a work-life balance while also having the excitement of an urgent care clinic, providing lifesaving care to animals in need. Make a real difference in the lives of people and pets by providing care to homeless animals in need and providing accessible and affordable veterinary care to underserved communities.

Requirements

at least one year of experience in an animal shelter, animal clinic, or similar environment
excellent interpersonal skills
well organized and have great attention to detail
are skilled at de-escalation techniques with unhappy clients
have the ability to work independently when needed
have a strong knowledge of general dog/cat care, as well as a love for animals
applicants to include a cover letter showcasing your writing skills

Nice To Haves

bilingual candidates (Spanish) strongly encouraged to apply

Responsibilities

Serve as the primary contact for clients to coordinate and communicate services offered at our MSPCA-Shelter Clinic.
The assessment of financial need and approval for veterinary services for pets of low income pet owners.
Coordinate sensitive and complex medical cases with clients.
Coordinate the workflow of the clinic, schedule appointments, and facilitate the intake and discharge of animals.
Work collaboratively with staff to assess and determine mission- centric program needs.
Provide support to schedule, organize, promote and attend outreach events and activities.
Compile and analyze statistics for use in internal reports, grant reports, and Shelter Animals Count.
Train and work closely with volunteers in order to streamline intake and discharge of spay/neuter and medical care clients.