Communit Care Worker I

TX-HHSC-DSHS-DFPS•Edinburg, TX

12d

About The Position

Community Care Worker I - Determines eligibility for Community Care Services Eligibility (CCSE) program services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services, and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs. Refers individuals to other programs and/or agencies. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Verifies case information utilizing multiple automated systems. Explains program benefits and requirements. Understands and adheres to all HHS and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.

Requirements

Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
Knowledge of resources that serve individuals who are older or have a disability.
Ability to effectively communicate orally and in writing.
Ability to set priorities, establish timeframes, and meet deadlines.
Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
Ability to operate computer and general office equipment.
Application indicates willingness to travel at least 80% of the time to attend training, meetings, and to provide support to other offices.
Experience using email and other automated applications, such as Microsoft Office products.
High School Diploma or equivalent is required.
Current Valid Driver’s License.

Responsibilities

Interviews applicants, individuals receiving services, and resource persons and conducts telephone and/or home/site visits to assess the need for services and provides information and referral to other resources. (15%)
Conducts reviews to determine eligibility and functional needs. (20%)
Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. (10%)
Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service. (20%)
Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. (15%)
Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. (15%)
Prepares basic level ongoing or special narratives or statistical reports. (5%)