Community Care Worker I

TX-HHSC-DSHS-DFPS•San Antonio, TX

8d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services? If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Community Care Worker I - Determines needs and eligibility for Community Care Services Eligibility (CCSE) services. Work involves conducting home visits, interviewing elderly and or individuals with disabilities telephonically or in their home, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCSE services to determine if services are meeting the individual’s needs.

Requirements

Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
Knowledge of resources that serve individuals who are older or have a disability.
Ability to effectively communicate orally and in writing.
Ability to set priorities, establish timeframes, and meet deadlines.
Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
Ability to operate computer and general office equipment.
Current valid Drivers’ License
Completed and detailed application illustrates the applicant can communicate effectively in writing.
Application indicates willingness to travel at least 80% of the time.
Experience using email and other automated applications, such as Microsoft Office products.
High school diploma or equivalent required.
Candidate must have reliable transportation.
Must be able to attend training which may require overnight stay.

Responsibilities

Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources.
Conducts reviews to determine eligibility and functional needs.
Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs.
Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service.
Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs.
Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs.
Prepares basic level ongoing or special narratives or statistical reports.