Community Care Manager

Des Plaines•Des Plaines, IL

12d

About The Position

The Community Care Manager (CCM) will be responsible for overseeing, managing, and developing caregivers for Senior Helpers of Greater Chicago within the franchise territory. This will include all caregiver hiring, recognition programs, training, and performance improvement.

Requirements

Bachelor’s degree strongly preferred.
Must have minimum of one year experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting.
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Experience in conflict management
Ability to use critical thinking to proactively prevent and solve problems.
Ability to visit clients’ homes in the assigned territory.
Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
Ability to learn software programs quickly.
Strong communication skills
Ability to work independently and as part of a team.

Responsibilities

Overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs in collaboration with the supervisor
Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
Reviews the daily logs and timesheets to ensure that each caregiver is following the care plan and that lost hours are identified.
Develops and disseminates caregiver newsletter.
Communicates all new hires, terminations, and inactive employees to Scheduling Manager for input into home care software.
Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies.
Collaborate with owner with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
Adhere to federal, state, and local laws and regulations.