Community Care Coordinator (Bilingual Preferred)

Metrocare Services•Dallas, TX

101d

About The Position

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state. Job Description: GENERAL DESCRIPTION: The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. This Community Care Coordianator will communicates consistently and effectively with various partners and community providers and other Metrocare staff regarding clients’ assessments, barriers, and unique needs. This may include housing, benefits, food and clothing resources, and other areas to ensure a complete and comprehensive treatment approach. The Community Care Coordinator will provide connection to services for individuals coming through various community partners that seek to reduce the impact of mental health and social determinants that lead to crisis. They will be expected to work closely and collaboratively with community mental health agencies, law enforcement, and service providers regarding clients to develop effective responses to referrals. The team will also provide updates and feedback on referrals that are made and will communicate and coordinate with community providers regarding services for referrals. The Community Care Coordinator will organize access to necessary services and build a therapeutic team to include natural support and providers for those who are participating in mental health and substance use treatment. The Community Care Coordinator uses knowledge of social drivers of health, diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment. The Community Care Coordinator is primarily responsible for organizing patient care activities and sharing information among all of the participants concerned with a individual in service’s care to achieve safer and more effective care. This position depends upon successful relationship building with community partners and referral sources to ensure individual in-service access to the right care at the right time.

Requirements

Bachelor’s Degree in social work, psychology, criminal justice, or related human services field
Minimum of 2 year of experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders
Strong knowledge base of Dallas County community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports, and other social service agencies.
OR Master’s degree in psychology, Social Work, or related field.
Ability to carry out oral and/or written instructions.
Ability to operate as a team member, yet able to make positive, individual judgments.
Ability to assess the needs of consumers.
Ability to recognize and report side effects of psychoactive medications.
Ability to assess a potential crisis and ensure the delivery of services at the proper level of care.
Ability to work collaboratively with co -workers.
Ability to work in a high stress environment, take initiative and be creative.
Ability to drive a multi-passenger vehicle.
Ability to successfully use an automated clinical record keeping system.
Intermediate level on MS Excel, Email, and word processing programs
Ability to utilize Internet for resources.
TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire.
TAC web-based training
Certified Community Behavioral Health Clinic Trainings completed within the first year of hire.

Nice To Haves

Bilingual Spanish
Experience with communicating with third parties and building rapport with community partners.
Knowledge of Federal and State benefits available to clients
LMSW or equivalent

Responsibilities

Provide coordination in all aspects of care between the clients, community partners and Metrocare.
Assist clients while they are in crisis in accessing appropriate mental health services and facilitate appropriate continuity of care.
Provide accurate and timely reporting metrics to supervisors.
Make accurate and effective assessments and recommendations regarding the client’s mental health needs in compliance with the client’s rights as well as all relevant State and Federal statutes, and Metrocare policies and procedures.
Develop and maintain rapport with the various agencies and organizations involved with the diversion program.
Prepare, create, and maintain records, files, documents, reports, and correspondence both within Metrocare and partner agencies and organizations.
Work with other Metrocare employees, members of partner agencies and organizations, as well as the target population and their families in a constructive and efficient fashion.
Create and/or enhance an existing person/family-centered recovery plan that identifies an individual’s goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.
Assessing consumer needs on a continual basis throughout the course of treatment
Assistance with scheduling and completing all internal and external provider appointments.
Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs.
Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individual’s life, the individual’s wants and goals and all treatment interventions.
Documenting services in the electronic health record within 24 hours after services have occurred.
Develop/maintain collaborative working relationships with internal and external referral resources, allowing creation/renewal of informal and formal agreements between Metrocare and those external agencies.
Relationships with external agencies will include but are not limited to: FQHCs, inpatient psychiatric and substance use facilities, the Department of Veteran Affairs, inpatient acute care hospitals and hospital outpatient clinics and community/regional supports and providers such as schools, child welfare agencies, criminal justice, and Indian Health Services.
Assists the individual in service in developing and/or strengthening natural support who will participate in care coordination activities.
Maintains confidentiality of information concerning consumers and family members
Duties and projects may be assigned or changed to meet business needs.
Hours and shift assignments may be outside of normal business hours.
Perform other duties as assigned.