Community Care Associate (Bilingual)

ReEmployAbility, Inc • Brandon, FL

8h • Onsite

About The Position

ReEmployAbility is the nation's largest provider of specialty return-to-work services and transitional employment programs, with a mission to connect people to a greater purpose so they can have a better life. The company offers cost-effective return-to-work solutions that help manage rising workers' compensation costs and make a meaningful difference in the lives of injured workers. This Community Care Associate position specifically focuses on ensuring injured worker participation during their light duty assignment with the company's nonprofit partners.

Requirements

• Strong customer service skills, including verbal and written communication.
• Must pay attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual.
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Can successfully pass background check.
• 1 or more year of customer service experience.
• High School Diploma or equivalent.

Nice To Haves

• Bilingual (Spanish/English).
• Associate degree or bachelor’s degree in Business, Communications, or related field.
• Knowledge of the workers’ compensation industry.

Responsibilities

• Focus on injured worker participation during their light duty assignment with nonprofit partners.
• Confirm participation of injured workers.
• Explain responsibilities during the assignment to injured workers and nonprofit partners.
• Follow up on continued participation.
• Resolve time tracking concerns.
• Update nonprofit accounts as needed.
• Regularly communicate with nonprofit partners and injured workers via inbound and outbound telephone calls to confirm and follow-up on the injured worker’s participation at the nonprofit assigned.
• Conduct daily time tracking management for injured workers.
• Maintain and update nonprofit account information.
• Serve as the main point of contact for nonprofit partners and injured workers; handle concerns, questions, and document requests.
• Utilize multiple resources and critical thinking to determine potential quality and safety concerns.
• Communicate directly with other members of the service department regarding the light duty assignment to facilitate solutions for injured workers and nonprofit partners.
• Handle all follow-ups on background checks for injured workers.
• Perform other duties as assigned.

Benefits

• Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work.
• Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
• Generous Paid Time Off: Including PTO to recharge and refresh.
• Volunteer Time Off: Give back with 16 hours of paid volunteer time per year.
• 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions.
• Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more.
• In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers—growth is built into your role!
• Bilingual Stipend: Bilingual speakers are eligible for an added bonus to their pay!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees