Community Care Associate

Help at Home-posted 3 months ago
$25 - $25/Yr
Entry Level
Indianapolis, IN
5,001-10,000 employees
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Help at Home is hiring a Community Care Associate for our Walmart-based hub at 4650 S Emerson Ave, Indianapolis, IN 46203! The Community Care Associate is the welcoming face of Help at Home within our Walmart-based hub. This role is focused on engaging with prospective Clients, families, and potential Caregivers by providing clear information about the services we offer and the ways we support our communities. Associates help connect individuals to resources such as Medicaid Waiver programs, Home Health Aide (HHA) services, and Direct Support Professional (DSP) services, ensuring families understand their care options. Community Care Associates also play a vital part in caregiver outreach. They meet with prospective Caregivers to share information about working with Help at Home, describe the types of services we provide, highlight our locations, and connect candidates with the recruiting team for next steps in the hiring process. By providing approachable and knowledgeable support, Community Care Associates help strengthen community trust in Help at Home and ensure every interaction reflects our mission and values.

  • Welcome and engage prospective Clients and families, explaining Help at Home services and available care options.
  • Provide guidance on additional resources, including Medicaid Waiver programs, HHA services, and DSP services.
  • Meet with prospective Caregivers to explain what Help at Home does, where we serve, and the opportunities available.
  • Connect potential Caregivers with the recruiting team to complete the interview and hiring process.
  • Assist with market-level tasks and initiatives as directed by leadership.
  • Maintain a professional and supportive environment for all individuals visiting the hub.
  • Represent Help at Home's mission and values with professionalism and compassion in all interactions.
  • High School Diploma or GED required.
  • Some college coursework in healthcare, social services, business, or a related field preferred.
  • 1-2 years of experience in customer service, community outreach, healthcare support, or a related field preferred.
  • Experience working with Clients, families, or Caregivers in a service or support role preferred.
  • Previous experience in homecare, healthcare, or human services preferred.
  • Proficiency with Microsoft Office Suite and preferred ability to learn company systems.
  • Familiarity with Medicaid Waiver Programs, HHA Services, DSP Services, or willingness to learn quickly.
  • Ability to guide, support, and motivate peers while fostering a collaborative environment.
  • Strong interpersonal and communication skills to explain services clearly, build trust, and provide compassionate support to prospective Caregivers and representing Help at Home in a professional, welcoming manner.
  • Resourceful in handling challenges, prioritizing competing tasks, and ensuring smooth workflow across Client, Caregiver, and Operational function.
  • Clear written and verbal communication for interacting with Clients, Caregivers and Leadership teams.
  • Ability to represent Help at Home's mission and values with professionalism.
  • Ability to work overtime and weekends as required by operational needs.
  • Direct deposit or cash card offered
  • Healthcare, dental, and vision insurance
  • Paid time off
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help
  • Career growth and experience with an industry leader with 40+ years of history in a high-demand field
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