Community Care and Resource Manager (MSW)

Ready To Succeed•Los Angeles, CA

8h•Hybrid

About The Position

Reporting to the Senior Program Director, the Community Care + Resource Manager will own the strategy, systems, and partnerships that support scholar wellbeing across the organization, ensuring RTS has strong protocols, resources, and partnerships in place to effectively respond to scholar needs. The role will also design and implement programming that fosters community building, wellbeing, and connection among scholars and alumni. Further, the Community Care + Resource Manager will lead RTS’s holistic scholar support efforts, providing trauma-informed guidance, crisis navigation, and resource coordination for scholars and alumni. This individual will serve as the primary point of contact for scholars experiencing personal, financial, housing, or mental health challenges, ensuring they receive appropriate support, resources, and financial assistance when needed. The role requires strong professional judgment, emotional intelligence, and experience supporting individuals through complex or high-stress life circumstances.

Requirements

Bachelor’s degree required
5 - 7 years of professional experience in counseling, crisis intervention, or direct support roles within environments such as college counseling centers, student support services, social service agencies, foster youth programs, or community-based organizations serving historically under-resourced populations.
Demonstrated experience supporting first-generation college students, foster youth, or historically under-resourced young adult populations.
Strong understanding of trauma-informed practices, crisis response, and professional boundaries.
Strong written and verbal communication skills with the ability to adapt style for different audiences.
Ability to manage emotionally complex situations while maintaining organization and follow-through.
Comfort working in a fast-paced environment while balancing urgent needs and long-term planning.
High level of discretion, professionalism, and attention to detail.
Demonstrated initiative, sound judgment, and the ability to work both independently and collaboratively.
A deep, authentic commitment to supporting young people in achieving stability, connection, and long-term success.
A team player and leader with committed and authentic desire to help others to excel.
A knack for unlocking, nurturing, and championing potential in others.
Interested in, and committed to, positive and sustainable societal impact.
Ability to work well in a remote environment, but also able to attend in-person events and requirements.
Candidates must be based in or willing to relocate to the Los Angeles area

Nice To Haves

Master of Social Work (MSW) strongly preferred.
Master’s or advanced degrees in Counseling, Psychology, Higher Education, Student Affairs, Public Health, Human Services, or related fields will also be considered.
Bachelor’s degrees in Social Work, Psychology, Counseling, Sociology, Higher Education, or related fields preferred.
Experience managing emergency financial assistance or scholarship disbursement processes preferred.
Experience with database management; Salesforce preferred.

Responsibilities

Own and evolve RTS’s scholar wellness strategy, ensuring the organization has effective systems to respond to scholar needs and barriers.
Develop and implement organizational protocols for crisis response and scholar support.
Analyze trends in scholar challenges, emergency requests, and counseling data to identify systemic gaps and recommend solutions.
Identify and implement preventative initiatives that reduce crisis situations and strengthen scholar wellbeing.
Serve as the primary point of contact for scholars and alumni navigating complex life challenges such as housing instability, food insecurity, financial emergencies, and mental health concerns.
Provide trauma-informed, scenario-based counseling support, conducting needs assessments and determining appropriate interventions, referrals, and support pathways.
Utilize strong professional judgment to triage urgent situations, determine response strategies, and escalate concerns when necessary.
Maintain clear professional boundaries and ensure scholars are connected to licensed professionals or appropriate services when therapeutic, legal, or clinical intervention is required.
Maintain accurate, confidential documentation of scholar interactions, referrals, and financial support decisions in Salesforce.
Manage and expand RTS’s network of campus and community-based resources, including housing programs, counseling centers, financial assistance programs, and legal or advocacy organizations.
Oversee partnerships with external support organizations such as therapy providers, Change Reaction, and Upward Fund, including eligibility assessment and application submission.
Monitor utilization and impact of external partnerships and services to ensure resources effectively support scholar needs.
Identify and cultivate new partnerships that expand access to mental health, housing, financial, and wellness resources for RTS scholars and alumni.
Maintain and update a centralized hub of non-career-related resources accessible to scholars and staff.
Assess eligibility and facilitate access to emergency financial assistance for scholars experiencing urgent needs.
Submit emergency fund requests and basic needs financial support (such as grocery gift cards) for internal approval and disbursement.
Monitor trends in emergency assistance requests and recommend programmatic or resource-based solutions.
Serve as an internal advisor to scholar-facing staff on complex scholar situations, providing guidance on trauma-informed responses, resource referrals, and escalation pathways.
Organize training for staff on topics such as crisis response, trauma-informed practices, and resource navigation.
Partner with the Development team to support fundraising efforts by sourcing scholar stories and contributing impact narratives for grants and reports.
Participate in team meetings to assess scholar barriers to success and contribute strategic ideas and solutions.

Benefits

$650 annual cell phone stipend to keep you connected
401(k) with up to 4% employer match
Health reimbursement benefit of $6,350/year (adjusted annually)
15 vacation days to start, growing to 25 with tenure
3 recharge weeks each year: one around July 4th, two at the end of December
11 federal holidays, plus your birthday off (or a personal day instead)
We cover eligible health insurance premiums and out-of-pocket expenses through our reimbursement model (QSEHRA – Qualified Small Employer Health Reimbursement Arrangement)
A culture of support, purpose, and people-first values
Hybrid setup designed for balance and autonomy
Flexible scheduling after your onboarding period
A mission you can be proud of
Teammates who lift each other up
Leadership that actually listens
Room to grow, take risks, and be yourself
Committed to equity, inclusion and access, not just in how we hire, but in how we show up for each other every day.