Community Branch Manager

Call Federal Credit Union•Richmond, VA

About The Position

Promotes a sales and service culture through coaching, guidance, and staff motivation while achieving individual and branch growth goals. Participates in community affairs and networking to increase the Credit Unions’ visibility and to enhance new and existing opportunities. Responsible for the administration and efficient daily operation including new business generation, operations, deposit and loan product sales, and overall member engagement.

Requirements

Associates degree and equivalent industry experience required. Bachelors degree preferred.
At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.
Four years lending and sales experience with NMLS registration preferred.
Must be able to obtain and maintain a NMLS number and Ancillary Insurance certifications.
Familiarity with various brands of electronic devices- ability to show CFCU services on most devices .
Social with an outgoing and positive demeanor – experience in conducting financial education and literacy programs is a plus.
Excellent leadership and management skills.
Excellent sales, customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Proficient with Microsoft Office Suite or related software.
Acceptable background check; credit, criminal and insurance.

Nice To Haves

Bachelors degree preferred.
At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.
Four years lending and sales experience with NMLS registration preferred.
Social with an outgoing and positive demeanor – experience in conducting financial education and literacy programs is a plus.

Responsibilities

Collaborates with direct manager to set reasonable sales and/or retail goals.
Conducts regular staff meetings with written documentation to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
Maintains and develops positive relationships with existing and prospective members, demonstrating excellent customer service and setting an example for other staff.
Model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all members and staff.
Conducts performance evaluations, including verbal and written communication, that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
Accountable for financial performance and member satisfaction – review reports and determine strategies for achieving goals, setting and maintaining expectations and holding yourself and staff accountable.
Oversees the day-to-day workflow of the branch.
Ensures the branch adheres to policies, objectives and procedures including compliance, security and safety of branch.
Finalize and approve monthly staff schedule accordingly.
Participates in community activities to promote the organization and to build goodwill.
Hires and coaches qualified candidates for entry-level roles.
Advocate and demonstrate company brand.
Other duties as assigned.