Community Branch Manager

Mauch Chunk Trust Company•Jim Thorpe, PA

About The Position

Primary focus is on managing and directing the overall branch activities within the Community Office to reach established revenue goals for growth, profitability, and operational goals for compliance and efficiency. Responsible for supporting the expansion of existing business and development of new business across all bank product lines for the specific market area of the Community through active participation in the sales management process.

Requirements

1-4 years of demonstrated sales, leadership, and supervisory bank experience required
Proficiency in Word, Excel, and Outlook
Knowledge of Federal, State, and Local regulations
Good communication skills and ability to communicate at all levels, both internal and external
Thorough knowledge and understanding of compliance and regulatory requirements
Comprehensive knowledge of the Bank's products and services
Excellent interpersonal skills with the ability to develop working relationships within the department and other Bank locations.

Nice To Haves

Completion of PBA Banking School is strongly preferred.
Basic knowledge of consumer lending and credit processes preferred

Responsibilities

Develop relationships with the Community Office's Top Household Customers that include knowledge of the customer's banking needs and their service expectations, evaluation of the customer's product use to determine optimal product utilization, and development of a calling plan for routine customer contact in conjunction with the Business Bankers.
Manage branch business development efforts that include, but are not limited to, in-branch sales, outbound calling, prospect and customer calling with the assigned Business Banker and internal business partners.
Promote community relations for the office through representation in community organizations. Join a minimum of two community organizations with an emphasis on organizations where the office's target customers participate in order to expand the manager's opportunities for future business development. Consider taking a leadership role in a community organization.
Liaison with Community Office Advisory Board, develops agenda, plans, attends and participates in meetings, and provides information to CAB regarding prospects, products, programs, etc.
Develop and maintain significant knowledge of the bank's product offerings with an emphasis on products most needed by the office's target customers and the bank's strategic focus.
Is an active member of the office sales team, transacts customer sales and service duties, and is responsible for all inside sales activities.
Promotes, models, and is accountable for branch adherence to Bank Customer Service Standards.
Assure that the branch is properly staffed and that the employees are adequately trained and coached in product knowledge and selling techniques to meet revenue targets as well as customer service needs/standards.
Respond to customer problems that have escalated to the manager's level.
Oversee branch overdraft accounts according to policy.
Comply with all corporate policies, procedures, and federal regulations,s including BSA/AML and OFAC.
Responsible for the full review process of establishing performance expectations (goals), and the completion and delivery of evaluations
Acts as a mentor to Assistant Community Branch Managers I and II.
Plays a positive role in the development of growth assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills, ensuring a highly cross-trained staff and succession planning management.
Demonstrates knowledge of, and adherence to, EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
Other duties as assigned