Community Branch Manager

STCU•Ponderay, ID

4h•Onsite

About The Position

The Community Branch Manager provides leadership and oversight for the operations of a given branch. This position is responsible for the branch goals, team development, and staffing while developing and maintaining business relationships in the assigned area. STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. They look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in their members’ lives. They value Joyfulness, generosity, belonging, goodness, and striving, and believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

Requirements

Minimum of five years’ progressive experience in a financial institution including experience in consumer lending, equity lending, member service, IRAs, trusts, business accounts, teller operations, and compliance.
Minimum of three years’ experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, and developing others.
Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Strong sales orientation with ability to “ask for the business” and “close” the sale.
Basic understanding of business credit structures and business acumen.
Ability to travel short or long distances to meet customer and credit union expectations and build business relationships.
Ability to be flexible in work schedule that will include some evening and weekend work.

Nice To Haves

Associates degree in Business Administration or related field is preferred.
Bilingual abilities including ability to read, write and speak Spanish fluently is preferred at some locations.

Responsibilities

Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seek member feedback to identify changes/enhancements.
Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production, and teller transactions.
Build and maintain strong partnerships and relationships with businesses and internal teams by networking, participating in events, promoting appropriate products and services, and working collaboratively to increase awareness of STCU within the marketplace and to support organizational strategic objectives.
Lead by example by aligning actions with shared values.
Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges, and persevering toward a better future.
Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.
Provide coaching to team members on creating member experiences that build member loyalty and that meets branch and credit union goals.
Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience, and provide recommendations for changes/enhancements in service delivery.
Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production, and teller transactions.
Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.