Community Branch Manager

Stcu-posted 9 months ago
$5,675 - $7,946/Yr
Full-time • Manager
Ponderay, ID
Credit Intermediation and Related Activities
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Community Branch Manager provides leadership and oversight for the operations of a given branch. This position is responsible for the branch goals, team development, and staffing while developing and maintaining business relationships in the assigned area.

  • Ensure member service is delivered according to established standards by proactively looking for ways to enhance the member experience and seek member feedback to identify changes/enhancements.
  • Ensure strong branch performance and efficient operations to meet established goals by providing oversight and support of branch functions including account maintenance, opening memberships, loan production, and teller transactions.
  • Build and maintain strong partnerships and relationships with businesses and internal teams by networking, participating in events, promoting appropriate products and services, and working collaboratively to increase awareness of STCU within the marketplace and to support organizational strategic objectives.
  • Provide coaching to team members on creating member experiences that build member loyalty and that meets branch and credit union goals.
  • Proactively manage member feedback, maintain member service standards, identify and manage opportunities to enhance member service experience, and provide recommendations for changes/enhancements in service delivery.
  • Provide back-up support to staff in all aspects of the job including account maintenance, opening new memberships, loan production, and teller transactions.
  • Associates degree in Business Administration or related field is preferred.
  • Minimum of five years' progressive experience in a financial institution including experience in consumer lending, equity lending, member service, IRAs, trusts, business accounts, teller operations, and compliance required.
  • Minimum of three years' experience in a leadership role, preferably in a financial services environment, with demonstrated skills in coaching, mentoring, and developing others.
  • Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
  • Strong sales orientation with ability to 'ask for the business' and 'close' the sale.
  • Basic understanding of business credit structures and business acumen.
  • Bilingual abilities including ability to read, write and speak Spanish fluently is preferred at some locations.
  • Paid time off—plus 11 paid holidays!
  • Medical, dental, vision and life insurance
  • Training and career development
  • Success sharing plan
  • 401(k) matching contributions
  • Tuition reimbursement
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Branch Operations Manager Resume Examples
•
Branch Operations Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service