Community Banking Supervisor (Sr Head Teller)

ACNB BANK • Hanover, PA

2d • Onsite

About The Position

Are you ready to lead and empower a dynamic banking team while ensuring operational excellence? Join our team at ACNB Bank as a Community Banking Supervisor and be a driving force behind creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture. We're looking for a seasoned banker with strong leadership skills.

Requirements

• Banking Experience: Minimum of 2 years as a Community Banking Supervisor, Head Teller, Operational Specialist with advanced working knowledge of operational and administrative branch banking functions.
• Skills & Qualifications: Extraordinary leadership and management skills, attention to detail, proficiency in Microsoft Office programs, and effective communication.
• Ability to open accounts and contribute toward achieving office sales goals.
• Education: High school diploma or equivalent required.
• Physical Ability: Capacity to lift and move currency/coin (up to 50 lbs.).

Responsibilities

• Team Leadership: Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
• Customer Satisfaction: Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
• Operational Efficiency: Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
• Sales & Referrals: Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services.
• Risk Management: Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.

Benefits

• Benefits package including Health (starts on 1st of month after start date), Dental, and Vision Insurance
• Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
• 401K with up to 4% employer match
• Generous PTO package plus eleven (11) Bank paid holidays
• Career growth and ongoing training and development opportunities
• Family-like work environment with wellness programs
• Employee recognition & service awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees