Community Banking Manager

S&T Bank

79d • $55,000 - $149,000

About The Position

Responsible for the management and operation of the largest volume full-size branch offices in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy. Performs lending activities (consumer & Small Business).

Requirements

• Requires a two-year degree or equivalent.
• Four-year degree preferred.
• Five to ten years of general business experience required.
• Five to ten years of specialized experience required.
• Successful completion of the retail training program required.

Responsibilities

• Ensures the efficient and effective operation of the branch.
• Completes assigned training in conjunction with Consumer Bank Training & Operations Teams.
• Develops a sales and quality service culture throughout the branch by acting as coach and team leader.
• Incorporates Our Shared Future purpose and values into all team meetings and coaching sessions.
• Communicates expectations, goals, and objectives to branch personnel.
• Reviews and recommends improved operating policies and procedures.
• Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
• Coaches, guides and mentors branch team members.
• Assists with operational excellence in resolution of operational and customer problems.
• Manages the branch lending activities in the area of consumer & Small Business lending.
• Interviews loan customers and prepares and processes applications and documentation for all loans.
• Prepares necessary loan tracking reports.
• Acts as 'first-line' human resource administrator.
• Completes Bank’s leadership (STELLAR) classes as assigned by Employee Services.
• Completes Leadership Basics as scheduled by Consumer Bank Training.
• Coaches and observes sales platform team members.
• Performs ongoing coaching with all team members on the execution of behaviors and expectations.
• Reviews and coaches to the customer surveys received as part of the Customer Insight program.
• Completes employee performance reviews and conducts interviews with employees.
• Coordinates with Regional Management and Human Resources on branch staffing needs.
• Leads or assigns leadership of branch sales meetings.
• Oversees dashboard and pipeline management.
• Manages branch profitability by paying attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items.
• Manages business relationships within the community.
• Handles certain branch audit responsibilities.
• Directs delivery of services to the customer and attends to customers with special needs.
• Utilizes appropriate computer programs for proactive outbound call list generation.
• Works with platform sales team as a coach and support of their outbound calling efforts.
• Communicates with branch personnel to provide training and review bank policies.
• Ensures that standards of professionalism are met by branch personnel.
• Represents the bank in civic and community functions.
• Interacts with line of business partners to further expand existing customer relationships.
• Keeps informed of current developments and trends and federal and state regulations.
• Maintains prescribed security controls to protect the branch.
• Ensures that branch facilities are in good operational repair.
• Demonstrates strong interpersonal skills.
• Completes NMLS requirements as part of the S.A.F.E. Act certification.
• Assumes additional duties as required.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Reasonable accommodations to qualified individuals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees