Community Banking Manager

S&T Bank•White Oak, OH

17d•$55,000 - $149,000•Onsite

About The Position

Responsible for the management and operation of the largest volume full-size branch offices in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy. Performs lending activities (consumer & Small Business).

Requirements

Requires a two- year degree or equivalent. Four-year degree preferred.
Five to ten years of general business experience required, five to ten years of specialized experience required.
Successful completion of the retail training program required.

Responsibilities

Assumes responsibility for ensuring the efficient and effective operation of the branch
Develops a sales and quality service culture throughout the branch by acting as coach and team leader to instill a positive attitude and motivate branch employees.
Incorporates Our Shared Future purpose and values into all team meetings, coaching sessions and leads by example.
Communicates expectations, goals, and objectives to branch personnel.
Reviews and recommends improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes.
Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
Coaches, guides and mentors branch team members in the more complex phases of their work, including their personal development and career planning.
Assists with operational excellence in resolution of operational and customer problems.
Manages the branch lending activities in the area of consumer & Small Business lending
Acts as "first-line" human resource administrator
Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals on a weekly, monthly and quarterly basis.
Oversees dashboard and pipeline management.
Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items.
Manages business relationships within the community they serve.
Handles certain branch audit responsibilities in the areas of operations, compliance, and security.
Directs delivery of services to the customer and attends to customers with special needs.
Uses a combination of FOR-LIFE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services to achieve lending and deposit growth and refers customers to other Lines of Business within the bank as appropriate.
Utilizes appropriate computer programs for proactive outbound call list generation.
Works with platform sales team as a coach and support of their outbound calling efforts and refers to the Sales & Service guide for call scripting and best practices.
Communicates with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities.
Ensures that standards of professionalism are met by branch personnel.
Represents the bank in civic and community functions to enhance image and develop business.
Interacts with line of business partners to further expand existing customer relationships and develop new contacts in collaboration with partners when appropriate.
Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.
Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
Ensures that branch facilities are in good operational repair and recommends capital improvements.
Maintains a good working relationship with bank employees in other departments.
Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
Completes NMLS requirements as part of the S.A.F.E. Act certification.
Assumes additional duties as required.