Community Banker III

RONDOUT SAVINGS BANK•West Hurley, NY

7d•Onsite

About The Position

This is a full-time on-site role for a Community Banker located in West Hurley, NY. The Community Banker position accurately processes various transactions, completes high-level tasks related to bank accounts, actively promotes products, and services, and supports long-term relationships with customers. This position requires rotation between platform and teller stations based on the needs of the branch, giving equal time to both as possible. The Community Banker is encouraged to grow in the role, and work in new innovative ways to deliver the excellence our customers expect. The Community Banker will also be responsible for branch operations and must be flexible in assignments and scheduling, to include Saturdays. Additional responsibilities include, but are not limited to: Strict adherence to all bank policies and procedures to protect the bank while enhancing the customer experience. Accountability for cash drawer and its contents at all times and reporting any discrepancies to management. Maintaining a full understanding of all bank products and promotions, as well as knowledge in financial management systems. Performing for all aspects of the account opening and closing process, updating personal details and permissions on bank accounts. Assisting customers with ordering and issuing new debit cards and pin resets. Reviewing accounts for fraudulent activity and assisting customers with dispute claims. Assisting customers with internet banking; including unlocking and resetting user accounts and assisting customers with application, agreement, and disclosures. Assisting with vault proof at the end of the day including counting, selling, and buying cash. Assisting the branch in cash ordering, end of night reports, monthly audit logs and teller audits. Recognizing cross-selling opportunities, including referrals to other areas of the Bank to support strategic growth goals. Engaging in customer outreach to support relationship development and service needs. Making customer calls as part of ongoing engagement and follow-up efforts. Researching and correcting cash on hand differences. Assisting customers in filling out loans applications, providing the required document for underwriting and handling the closing of the following consumer lending products: unsecured personal loans, passbook savings loan, auto loans and overdraft line of credit. Accepting consumer loan applications and submitting HELOC and mortgage referrals to our leading team. Participating in and supporting Rondout Savings Bank initiatives, activities, and programs.

Requirements

High school diploma or equivalent.
Required to take internal training courses.
1-2 years of banking experience
Excellent verbal and written communications skills
Customer service experience
Excellent math, and cash handling abilities
Computer and organizational skills
Prolonged periods of time working on a computer
Prolonged periods of time standing
Ability to walk up and down stairs
Must be able to lift up to 10-20 pounds at times
Ability to work at any branch location

Responsibilities

Accurately processes various transactions
Completes high-level tasks related to bank accounts
Actively promotes products and services
Supports long-term relationships with customers
Rotation between platform and teller stations based on the needs of the branch
Strict adherence to all bank policies and procedures
Accountability for cash drawer and its contents
Maintaining a full understanding of all bank products and promotions
Performing for all aspects of the account opening and closing process
Assisting customers with ordering and issuing new debit cards and pin resets
Reviewing accounts for fraudulent activity and assisting customers with dispute claims
Assisting customers with internet banking
Assisting with vault proof at the end of the day
Assisting the branch in cash ordering, end of night reports, monthly audit logs and teller audits
Recognizing cross-selling opportunities
Engaging in customer outreach
Making customer calls
Researching and correcting cash on hand differences
Assisting customers in filling out loans applications
Accepting consumer loan applications and submitting HELOC and mortgage referrals
Participating in and supporting Rondout Savings Bank initiatives, activities, and programs