Community Banker II

Wilson Bank & Trust • Smyrna, TN

7d • Onsite

About The Position

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you. Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities. Be the Face of Our Legacy Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations. You’ll know the “regulars” by name, and they’ll know you as “their banker”, the person they turn to for life’s most important financial decisions. Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years. This isn’t just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys.
JOB SUMMARY: The Community Banker II performs customer service representative and new accounts duties based on customer demand within a bank office. This position processes the opening of new accounts and the servicing of existing accounts. The Community Banker II assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions and identifies fraudulent activity. This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships as well as participates in follow-up strategies. The Community Banker II reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

• High School diploma or GED
• Proficient with Microsoft Office and other standard software applications
• Ability to serve customers in a courteous and professional manner
• Ability to build relationships with customers and internal teammates
• Basic organization and time management skills
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
• Effective verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic with a desire to exceed expectations
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Willing to grow and be challenged

Nice To Haves

• 3 years of retail banking experience preferred

Responsibilities

• Perform customer service representative and new accounts duties based on customer demand
• Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
• Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Identify fraudulent activity.
• Balance cash drawer at end of shift
• Maintain a work area that protects all negotiables and confidential records
• Maintain knowledge of new and existing products and services
• Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers
• Responsible for exception resolution
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
• Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

Benefits

• all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay
• Employee Assistance Program
• Employee Care Fund
• peer-nominated award ceremonies
• interactive digital rewards platform
• School Bank
• Banker Academy Program
• Employee Stock Purchase program
• mentorships, workshops, banking schools, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED