Community Bank Manager

Burke & Herbert Bank & Trust • Easton, MD

119d • $60,000 - $70,000

About The Position

Leads a branch team in delivering the Bank’s brand promise and in meeting the Bank’s business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations.

Requirements

• Bachelor’s Degree preferred.
• Five plus years of commercial branch banking experience.
• Basic Microsoft Office and Internet Skills.

Nice To Haves

• Strong coaching, motivational, and training skills focusing on sales, service and operations.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Proven sales experience to include developing strong business relationships and meeting/exceeding sales goals.
• Strong analytical and decision-making skills.
• Ability to resolve problems effectively and efficiently.
• Strong ability to handle difficult customers.
• Strong knowledge of bank products and services and branch operations.

Responsibilities

• Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank’s branches.
• Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.
• Motivates team members to achieve assigned sales goals.
• Serves as a role model for team members and colleagues in the delivery of the Bank’s brand promise.
• Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer.
• Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.
• Develops business outside of the branch to identify opportunities for new business banking relationships.
• Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team.
• Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers.
• Identifies opportunities for wealth management relationships and presents quality leads to Wealth Advisors.
• Represents the Bank within the community and participates in community and business events.
• Develops solid understanding of the assigned branch market and identifies opportunities for new business.
• Monitors and communicates local competitive activities.
• Solves complex customer servicing issues and handles difficult customers effectively.
• Manages and mitigates operational risks by following established policies and procedures.
• Mentors and develops team of branch representatives with varying skill sets and experience.
• Prepares information/reports on branch performance/market trends as requested by senior management.
• Attends educational functions, classes, and training and development sessions as assigned by Senior Management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• Paid holiday schedule
• Paid bereavement
• Paid parental leave
• Company paid life insurance
• Paid long-term disability coverage
• 401(k) with a company match
• Eligible for incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree