Community Bank Manager

Burke & Herbert Bank & Trust•Vienna, VA

13d

About The Position

The Community Bank Manager drives branch success by developing a high-performing team, fostering and expanding community relationships, and ensuring operational excellence to achieve service beyond expectation goals.

Requirements

In-depth understanding of retail banking, including bank products, services, and branch operations
High school diploma or equivalent required; Bachelor’s degree preferred
Must be eligible to be a registered Notary Public, added to the NMLS registry, and Medallion Signature Guarantee
Technologically savvy with proficiency in MS Suite
Highly organized with strong analytical, decision-making, and problem-solving abilities
Skilled in motivating teams, driving performance, and fostering a culture focused on achieving sales and service goals
Progressive branch banking experience, including leadership in sales, service, and community engagement
Proven success in developing business relationships and achieving sales goals

Responsibilities

Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank’s branches.
Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.
Motivates team members to achieve assigned sales goals.
Serves as a role model for team members and colleagues in the delivery of the Bank’s brand promise.
Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer.
Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.
Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team.
Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers.
Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors.
Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions.
Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities.
Solves complex customer servicing issues and handles difficult customers effectively.
Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.
Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Ensures effective team member communications. Identifies and supports training and development opportunities. Provides ongoing coaching. Prepares performance evaluations. Recommends team member promotions and takes disciplinary action or terminates as appropriate.
Prepares information/reports on branch performance/market trends as requested by senior management.
Attends educational functions, classes, and training and development sessions as assigned by Senior Management.