COMMUNITY ASSOCIATIONS PROGRAM MANAGER

Habitat for Humanity SKKC • Renton, WA

28d • $34 - $47 • Onsite

About The Position

The Program Manager: Community Associations (PMCA) is a mission-critical full-time exempt staff member responsible for managing Habitat for Humanity’s Seattle-King & Kittitas Counties (HfHSKKC) new community developments and existing community associations as part of the Homeowner Services department, ensuring long-term homeowner success, association sustainability, and protection of Habitat’s community assets. The successful PMCA develops, implements and maintains management systems, communication protocols and homeowner training modules to provide homebuyers and existing homeowners and Habitat Owners Associations with guidance, training, supervision and oversight. In this revised structure, the PMCA supports organizational sustainability and funding goals by strengthening association governance, reducing risk and operating cost exposure, ensuring timely readiness for homeownership transition, and supporting long-term stability of Habitat’s ground lease and community portfolio. On-time home closings and homebuyer and homeowner experience are the top priorities of this role. This role manages vendor relationships and cross-functional coordination and may supervise staff, AmeriCorps members, interns, or volunteers, as assigned, to ensure high-quality homebuyer and homeowner experience and HOA stability.

Requirements

• Preferred candidate is an experienced Property/Associations Manager or has comparable work experience, one (1) or more years of experience in non-rental Property Management or Association Management
• Excellent oral and written communication skills; including group presentations, creation of training modules and attendance/management of community meetings.
• Basic project development and project management skills, including creation/review of plans and budgets, metrics, and reports; financial acumen and understanding of homeownership finances and affordability ratios and calculations.
• Ability to effectively supervise staff or other groups; ability to model and teach a positive customer service mindset and approach.
• Diplomacy, persuasiveness and conflict management and resolution skills needed for potentially difficult interactions.
• Must maintain confidentiality of our applicants, homebuyers, and homeowners.
• Capable of applying and coaching basic program planning, assessment, and reporting; Solid understanding of and ability to apply principles of effective adult learning.
• Proficiency in Word, Excel, Teams, Outlook, PowerPoint, Publisher, and SharePoint; experience and proficiency in property management software or a willingness to learn.
• Must be at least 18 and have a valid driver’s license with a safe driving record.

Nice To Haves

• experience in community land trusts or affordable homeownership collaborating directly with low-income homebuyers is a plus.
• Experience with professional use of AI tools would be helpful.

Responsibilities

• Coordinate HOA setup and compliance, ensuring legal, regulatory, and lender requirements are met for on-time closings.
• Coordinate with Construction, Homeowner Services, and partners to ensure community readiness and successful HOA transition.
• Oversee pre-occupancy setup (utilities, waste, landscaping, internet, insurance, etc.) and resolve issues impacting occupancy or closings.
• Initiate the creation of HOA budgets and reserve studies; monitor financial health, including budgets, reserves, delinquency, and fee collection.
• Deliver homebuyer training on homeownership and HOA living; provide ongoing homeowner education.
• Serve as primary post-purchase contact, coordinate warranty, resale, and completion processes with internal teams.
• Support HOA operations: maintain records, attend annual meetings, evaluate performance, and strengthen governance.
• Implement property inspections to protect Habitat assets and support long-term maintenance.
• Provide guidance to legacy communities on operations, maintenance, and stabilization.
• Track HOA performance metrics; report insights and recommendations to leadership.
• Identify and apply best practices to improve efficiency, reduce risk/costs, and enhance homeowner experience.
• Manage vendors and partners, including selection, contracts, and performance oversight.
• Coordinate with internal teams to address delinquent accounts and support resolution or legal action.
• Support community events and homeowner engagement activities.
• Represent Habitat’s mission through partnerships and organizational initiatives.

Benefits

• Health & Wellness: Medical, Dental, and Vision Coverage; Health Savings Account (HSA); Life and AD&D Insurance; Disability Insurance; Employee Assistance Program (EAP); Fitness Reimbursement
• Financial & Retirement: 401(k) Retirement Plan with dollar-for-dollar match on employee contributions up to 6% of annual salary; Verizon Wireless discount; 25% Habitat Store discount
• Paid Time Off: 15 vacation days per year; 11 paid holidays; 7 sick days per year; up to 3 days for bereavement (or 5 days if out-of-state travel is required); Jury Duty Leave
• Professional Growth: Professional Reimbursement: $1,500–$3,000 annually depending on length of service; 30 dedicated training hours for skill-building and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees