Community Association Manager, Kindred

Vail Resorts • Keystone, FL

11d

About The Position

The Community Association Manager (CAM) oversees a portfolio of residential buildings and shared amenities such as landscaping, roofing, elevators, garages, corridors, HVAC systems, pools, and hot tubs. This role works in direct partnership with HOA Executive Boards to ensure each community is well-maintained, financially sound, and aligned with Kindred Resort’s commitment to extreme kindness and active excellence. The position requires close collaboration with the Vacation Home Property Manager to support homeowners—many of whom participate in short-term rental programs—and to deliver exceptional service to guests and commercial tenants. Success in this role is defined by strong financial performance, high levels of homeowner and guest satisfaction, and the ability to lead a high-performing team of on-site supervisors and staff. The CAM must be comfortable navigating complex issues involving multiple stakeholders with competing priorities, and thrive in a dynamic, fast-paced resort environment where no two days are the same.

Requirements

• Minimum three years of direct experience in successful community association management/HOA management is required, preferably in a resort setting.
• Minimum three years of experience managing employees, specific experience on a team managing supervisors/managers.
• Proven experience in and passion for service, solving complex challenges and working with a multitude of personalities to accomplish goals.
• Exemplary verbal and written communication skills in English.
• Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact.
• Competency in reading financial reports, ledger detail, budget planning, forecasting and execution - written portion of the interview to assess skill set will be required.
• Demonstrated knowledge with maintenance and building systems associated with large condominium complexes.
• Colorado CAM (community association manager) license is required. The ideal candidate will already possess this license, or candidate must be able to obtain license within the first six months on the job. This process includes first passing the M100 and or AMS certification, state licensing exam, fingerprinting with the Colorado Bureau of Investigation and a background check.
• Proficient with Microsoft Office applications - Excel, Word, Outlook, Access.
• Able to lift up to 30 lbs and stand for long periods of time.
• Valid driver's license required.
• Flexible schedule including weekends, nights and holidays.

Nice To Haves

• Ability to communicate in Spanish a plus.
• CMCA, AMS or PCAM certification is a plus.
• Bachelor's degree strongly preferred.

Responsibilities

• Develop and implement association budgets, financial forecasts, and capital plans
• Conduct property inspections to ensure readiness and compliance with brand standards
• Coordinate access and logistics for large capital projects and installations
• Establish systems for task tracking, project management, and stakeholder reporting
• Set up financial reporting structures including variance reports, aging reports, and action item lists
• Build relationships with homeowners and HOA board members ahead of opening
• Plan and schedule executive board meetings, annual member meetings, and special sessions
• Create communication protocols for efficient and responsive service delivery
• Ensure all physical spaces and shared amenities meet operational and aesthetic standards
• Maintain the property in accordance with established standards and brand expectations
• Manage ongoing association financials, including budgeting, analysis, and reporting
• Oversee vendor coordination, contract management, and routine property inspections
• Provide exceptional service to boards, homeowners, and guests through proactive communication and issue resolution
• Facilitate regular board and member meetings, ensuring transparency and engagement
• Monitor and report on task and project progress to key stakeholders
• Address homeowner feedback promptly and professionally to maintain trust and satisfaction
• Support capital project execution with vendor coordination and facility access
• Foster a culture of kindness, excellence, and connection across all community interactions
• Perform other duties as assigned to support the evolving needs of the property and its residents

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager