Community Association Manager / CAM (HTX42226)

RealManage•Houston, TX

1d•Onsite

About The Position

RealManage is a prominent national firm, recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. The client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry, RealManage distinguishes itself by delivering exceptional solutions at competitive prices, leveraging cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. The mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations, prioritizing transparency and visibility in all client interactions, and continuously measuring performance for rapid improvement. RealManage fosters a workplace culture that promotes professionalism, encourages growth, and embraces diversity, aiming to lead the industry with pioneering advancements through financial strength and continual innovation. RealManage is seeking versatile, energetic, friendly, full-time portfolio community association managers who take great pride in achieving greatness for their assigned communities. As a community association manager, you will take the helm in shaping the future of residential neighborhoods, joining a dynamic team committed to redefining community management standards and becoming the driving force behind vibrant, thriving communities. This role is key in fostering harmony, growth, and unparalleled resident satisfaction. As the primary representative of RealManage, the community association manager (CAM) plays a pivotal role in delivering effective management, guidance, and leadership. Responsible for overseeing the day-to-day operations of a portfolio of community associations, you will ensure the provision of professional services and an outstanding customer experience. This role is dedicated to upholding the service level agreement and aligning operations with the company's guiding principles.

Requirements

Valid Driver's License (DL)
Reliable transportation
Minimum of one (1) year managing homeowner associations (HOAs)
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Strong interpersonal skills: Effectively manage a diverse range of personalities and opinions, both over the phone and in person.
Represent the company with friendliness and professionalism in all interactions.
Exceptional writing skills: Provide thoughtful, concise, and timely responses to customer concerns, predominantly through email communication.
Proficient in technology: Navigate proprietary software with ease, handling data management tasks throughout the day.
Comfortably utilize technology software for accessing Owner/Residential portals, Management/Board portals, Closing portals, Attorney Portals, and Vendor portals from a centralized landing page.
Flexibility and humility: Embrace a service-oriented mentality, being adaptable to meet clients' needs.
Willingness to contribute to various tasks and go the extra mile to ensure client satisfaction.
Strong organizational skills: Work with hundreds of owners across a portfolio of properties, utilizing established efficient systems.
Attention to detail and organizational prowess are essential for effective system utilization.
Ability to work independently: Be comfortable working alone when necessary, receive training, set goals, and utilize provided technology and systems to make empowered decisions, being accountable for your actions.

Nice To Haves

Associate or higher degree
CAI designation(s)

Responsibilities

Serving as a professional advisor to the board of directors for each assigned community.
Acquiring and maintaining up-to-date knowledge of state and regulatory statutes, as well as the community's documents, policies, and procedures.
Providing weekly updates and ongoing reporting to the board on collections, ACC requests, compliance, service requests, and work order activities.
Conducting board or annual meetings and creating monthly management reports, offering clear insights into the state of community amenities, progress on key initiatives, and providing concise recommendations.
Assisting the board in the selection of contractors and insurance carriers to safeguard the community.
Managing vendor relationships, overseeing the bid process, and ensuring contract compliance.
Approving payments to vendors providing services to the community association.
Developing and submitting comprehensive and accurate annual budgets, meeting all deadlines, and demonstrating thorough analysis aligned with association goals.
Collaborating with the accounting team to maintain accurate finances, variance reports, and invoice processing, including monitoring aging reports for timely legal action.
Building positive relationships with residents to ensure high-level service, timely resolution of concerns, effective communication, and continuous improvement in community services.
Regularly attending required monthly manager’s and training meetings.
Conducting all business with the highest standards of personal, professional, and ethical conduct.
Demonstrating exceptional analytical skills to address a variety of situations effectively.
Performing other related tasks contributing to the overall success of community association management.