Community Association Manager
About The Position
Esplanade Golf & Country Club, located in Naples, FL, is seeking a driven Community Association Manager (CAM) to join their team. As part of Troon, a global leader in golf and community management, the CAM will contribute to a fast-paced hospitality-focused property organization. The role involves providing one-on-one customer service, representing the company, and being responsible for the overall homeowner experience and daily life within the community. The focus is on providing exceptional service to assure the needs of members and guests are always exceeded. The CAM will also direct and oversee all aspects of the club or facility, including its activities and relationships between guests, associates, and the community, with ultimate responsibility for maximum member and guest satisfaction and financial performance.
Requirements
- Must be a licensed Florida Community Association Manager
- Proven leadership/supervisory experience
- Exceptional customer service and communication skills
- Strong analytical and problem-solving ability
- Highly organized and detail oriented with an ability to multitask
- Capacity to plan, organize and prioritize to meet deadlines
- Proficient in information technology; Outlook, Microsoft platforms and industry-related programs
- Outstanding customer service, leadership, communication and interpersonal skills
Nice To Haves
- Two (2) to three (3) years of CAM or related business experience highly preferred
Responsibilities
- Coordinates Internal Recourses and oversee vendors to maintain neighborhood and common area landscaping as well as neighborhood and common area clean up
- Manages Community Security and Greeter’s Cottage, including overall property access for members, guests and construction
- Manages the process of repair and maintenance of roads, street signage and lighting, trail system and storm water retention areas
- Oversees reserve study for Community Association assets
- Oversees the coordination of Association and Neighborhood communications
- Assists with collection of dues, assessments and other charges also sending reminder letters as needed
- Partners with Community Association Board, coordinate and attend Board meetings, track board minutes and resolutions
- Tracks and maintains financial, compliance and corporate records, recorded membership and disclosure statements as well as governing documents
- Maintains Board training and planned Community statue compliance
- Maintains certifications and education that pertain to the role and responsibilities
- Partners with executive leadership to manage insurance coverage
- Customarily and regularly directs, supervises, and evaluates the work of two or more full-time associates, or their equivalent. Such responsibilities include hiring, training, scheduling, and disciplinary actions, in coordination
- Exercises independent judgment in managing staff to ensure the effective and efficient operation of the Community Association, including, but not limited to delegation of tasks and responsibilities
- Perform other duties as required
Benefits
- Annual performance bonus potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
