Community Association Manager

BallenIsles Country Club

About The Position

Esplanade at Center Lake Ranch is seeking a Community Association Manager (CAM) who will serve as the executive leader of the premier, resort-style residential community. The Community Association Manager works directly with Community Board of Directors, Troon Leadership, Finance/Budget Team and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our members. About Esplanade at Center Lake Ranch: Esplanade at Center Lake Ranch offers an elevated, resort-style living experience in St. Cloud, Florida. This exclusive, gated community of approximately 300 homes features thoughtfully designed residences with open-concept layouts, upscale finishes, and scenic homesites overlooking natural preserves and ponds. The community is centered around a lifestyle-driven environment, with signature amenities and wellness-focused programming that promote engagement, recreation, and connection among residents. The Venue feature includes the fitness center, movement studio, treatment room, lifestyle room, and a terrace with outdoor seating for relaxation and community gatherings. We welcome applications from qualified candidates who are passionate about delivering exceptional service, leading high-performing teams, and creating best-in-class lifestyle experiences in a resort-style environment.

Requirements

Candidates must have an active Florida Community Association Manager License to be considered eligible for this position.
Previous management experience in community association operations required.
A minimum of ten years of relevant professional experience is preferred.
Proven leadership experience is mandatory.
Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast-paced environment.
Ability to create and disseminate written correspondence.
Ability to delegate responsibilities.
Ability to motivate, develop and manage a team.
Must be computer literate.
Must be able to perform math computations essential for budgeting and cost analysis purposes.

Responsibilities

Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
Motivates, directs, and assists department heads, managers and front-line staff on a daily basis.
Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Understands and keeps abreast of HOA’s financial record keeping.
Completes daily, month-end and annual reporting as required.
Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
Secures and protects the HOA’s assets, including facilities and equipment.
Builds and nurtures professional relationships between the Community, the Team Members and the Company.
Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
Solicit and analyze bids from contractors for repairs and/or maintenance.
Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
Maintain records of maintenance and operating costs as well as all related Association costs.
Purchase supplies as needed.
Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
Assist in the preparation of detailed budgets and financial reports for Associations.
Confer regularly with community association members to ensure their needs are being met.
Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matters.
Provides leadership to Team Members.