Community Association Manager Team Leader

PMI Northeast Atlanta

20h•Hybrid

About The Position

PMI Northeast Atlanta is a leading community association management and real estate services company that is part of one of the nation’s largest property management franchise companies. Why Join Us We believe great community management starts with great support for the people doing the work. We invest in our team, build clear systems, and lead with empathy and accountability. If you’re someone who enjoys helping others succeed and wants to grow into a strong operational leader, this role offers a meaningful next step. About the Role We’re looking for a people-first leader who knows community association management and enjoys helping others succeed. As a CAM Team Leader, you’ll support and guide a team of Community Managers—helping them stay organized, confident, compliant, and calm (even when things get messy). This role is part coach, part problem-solver, and part steady presence when communities or boards need extra support. This is a working lead position so you will still have a partial portfolio of key and/or new clients to manage. You won’t be doing this alone. You’ll work closely with our leadership team, and you’ll have the authority and trust to make decisions, resolve escalations, and help your team grow. We're only looking for long term hires - people looking for a place to stay, connect, and grow with our company. If you have a history of changing jobs frequently, this is probably not the the place for you.

Requirements

Must have required GA Real Estate license (CAM or higher)
4+ years in community association management (HOA/COA experience required)
Strong communication skills and emotional intelligence
Ability to stay calm and confident during conflict
Organized, proactive, and solutions-focused
Comfortable coaching others and having honest conversations
A genuine interest in helping people grow—not just “managing”

Nice To Haves

Prior leadership, mentoring, or team-lead experience strongly preferred

Responsibilities

Lead & Support Community Managers
Coach and mentor a team of 4–6 Community Managers
Hold regular 1:1s focused on growth, clarity, and support
Help CAMs navigate challenges, priorities, and board dynamics
Step in when a situation needs leadership—not just advice
Handle Escalations with Confidence
Serve as the first escalation point for complex community or board issues
Help resolve conflicts calmly and professionally
Coach CAMs after escalations so they grow—not repeat issues
Ensure Consistency & Compliance
Support CAMs in staying on top of meetings, elections, ACCs, reporting, and collections
Reinforce company standards and best practices
Catch issues early before they become emergencies
Strengthen Team Rhythm & Systems
Help CAMs stay organized and prepared
Support consistent use of internal systems and tools (CINC, Freshdesk, etc.)
Identify patterns and opportunities to improve workflows
Be a Culture Carrier
Model professionalism, kindness, and accountability
Create a space where CAMs feel supported—but still held to high standards
Lead with clarity, empathy, and steady decision-making