Resort Property Management

Vail Resorts•Keystone, FL

1d•$58,462 - $80,137

About The Position

Keystone Resort Property Management is the premier property management company in Keystone Resort, providing comprehensive management services to homeowner associations as well as individual homeowners renting their units on a short term basis. The Community Association Manager (CAM) focuses on the management of a portfolio of homeowner associations at Keystone Resort. Working at the direction of and in partnership with the Executive Boards of these communities, the CAM will oversee the community operations across multiple buildings and common elements. Common elements include, but are not limited to, lawns, roofs, elevators, garages, corridors, HVAC, pools and hot tubs. The majority of homeowners within the HOAs contract with a rental management company, making this a very fast- paced, hospitality-focused community association manager position in a resort environment. The CAM works closely with the Vacation Home Property Manager in the portfolio to deliver the Vail Resorts mission of Experience of a Lifetime to owners, guests and commercial tenants. Success in this position includes strong financial performance, well-maintained properties and satisfied boards, homeowners and guests. Building a strong team of on-site supervisors and front line employees is a must. A successful candidate will also be able to demonstrate an ability to work through multiple, complex issues with multiple stakeholders simultaneously - sometimes with competing interests and priorities. Candidate must be energized by working in a complex, demanding and dynamic environment. No two days look the same in community association management.

Requirements

Minimum three years of direct experience in successful community association management/HOA management is required, preferably in a resort setting.
Minimum three years’ experience managing employees, specific experience on a team managing supervisors/managers.
Proven experience in and passion for service, solving complex challenges and working with a multitude of personalities to accomplish goals.
Exemplary verbal and written communication skills in English.
Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact.
Competency in reading financial reports, ledger detail, budget planning, forecasting and execution – written portion of the interview to assess skill set will be required.
Demonstrated knowledge with maintenance and building systems associated with large condominium complexes.
Colorado CAM (community association manager) license is required. The ideal candidate will already possess this license, or candidate must be able to obtain license within the first six months on the job. This process includes first passing the M100 and or AMS certification, state licensing exam, fingerprinting with the Colorado Bureau of Investigation and a background check.
Proficient with Microsoft Office applications - Excel, Word, Outlook, Access.
Able to lift up to 30 lbs and stand for long periods of time.
Valid driver's license required.
Flexible schedule including weekends, nights and holidays.

Nice To Haves

Ability to communicate in Spanish a plus.
CMCA, AMS or PCAM certification is a plus.
Bachelor's degree strongly preferred.
CPO certification preferred

Responsibilities

Maintaining the property in accordance to the established standards.
Association budgeting, financial analysis and management, capital planning, contractor/vendor selection, vendor coordination and property inspections.
Association financial reporting including variance reports, aging reports, and action item lists.
Corporate budgeting, financial analysis, forecasting and management.
Task and project tracking, follow through and progress reporting to key stakeholders.
Building trust and maintaining relationships with homeowners.
Providing exceptional service to boards, homeowners and guests through reliable and efficient communications and actions.
Quickly addressing feedback in a professional and complete manner.
Coordinating and facilitating executive board meetings, annual members' meetings and special meetings.
Interviewing, hiring, training and coaching on-property staff, both management and front line.
Other duties as assigned.

Benefits

Ski/Mountain Perks!
Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans