About The Position

As a Community Association (VCAM) Maintenance Technician, you'll support your assigned location(s) daily, performing general repairs, preventative maintenance, and troubleshooting issues like appliances, HVAC, plumbing, and wifi to ensure guests and owners have exceptional experiences. This role involves coordinating with third-party vendors, participating in on-call coverage for urgent issues, and maintaining company standards for guest satisfaction and efficiency. Perfect for someone who enjoys variety, problem-solving, and takes pride in keeping properties in top condition while providing excellent customer service.

Requirements

  • Experienced in all aspects of maintenance of community property, including HVAC systems and pool/spa maintenance.
  • Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
  • This role involves frequent travel between worksites, so reliable personal transportation is essential.
  • Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
  • Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
  • Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Nice To Haves

  • Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
  • 2 years of basic property maintenance experience is highly preferred.

Responsibilities

  • Complete maintenance tasks and projects as assigned in common areas of managed community associations each day within the assigned market.
  • Create a welcoming environment for our guests and owners by ensuring our homes are well maintained with routine, emergency and general repairs in addition to preventative maintenance and inspections.
  • Respond to guest issues regarding maintenance, as needed including but not limited to appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair and light plumbing.
  • Performing snow removal, basic landscaping, and light cleaning.
  • Maintaining shared pools and hot tubs (CPO preferred, training will be provided).
  • Collect and remove trash and debris.
  • Be part of an on-call coverage rotation within the maintenance team to address urgent issues.
  • Establish and maintain open and regular communication and collaborative relationships with team members, location Board of Directors and management team.
  • Be available and willing to assist your colleagues and management team and provide cross-coverage in other roles as needed to address urgent issues.
  • Ensure follow through on assigned maintenance tasks using in-house assignment systems and respond to time-sensitive maintenance needs.
  • Other duties as assigned because every day is different in hospitality!

Benefits

  • Health/dental/vision insurance based on hours worked
  • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
  • 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
  • Health & Dependent Care Flexible Spending Accounts based on hours worked
  • Paid Vacation & Sick Time
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Please visit our careers page to review our full benefits offerings

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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