Community Associate

Regus Mgmt Group • Madison, WI

395d

About The Position

The Community Associate role at Regus involves working closely with customers to create and maintain a supportive community within the workspace center. This position focuses on handling administrative tasks and customer support needs, allowing clients to concentrate on their business operations. The role emphasizes flexibility, customer service, and maintaining a welcoming environment for all users of the workspace.

Requirements

• Strong customer service skills and a friendly demeanor.
• Ability to multitask and manage various customer requests efficiently.
• Basic technical skills to assist with meeting room equipment and services.
• Organizational skills to maintain a tidy workspace and manage administrative tasks.

Nice To Haves

• Experience in a customer-facing role or administrative support position.
• Familiarity with office management software and tools.

Responsibilities

• Prepare the center for opening by ensuring all areas are clean and ready for customers.
• Assist customers with various requests, including WiFi code changes and package inquiries.
• Provide directions and support for meeting room setups, including technical assistance with projectors.
• Manage customer communications, including phone calls and emails regarding service inquiries.
• Ensure accurate billing by confirming that all services are properly charged and invoices are correct.
• Sort and manage incoming mail and packages for customers.

Benefits

• Competitive benefits package
• Opportunities for career growth and development
• Work-life balance with flexible working conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed