Community Associate

About the position

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business. A typical day at IWG includes preparing the center for opening, assisting customers with various requests, managing mail, organizing networking events, and ensuring a tidy environment at the end of the day.

Responsibilities

• Prepare the center for opening and ensure everything is ready for customers.
• Assist customers with requests such as WiFi codes, package inquiries, and meeting room setups.
• Sort and manage incoming mail and customer requests.
• Help customers with printing and invoicing.
• Open service tickets for customer issues.
• Organize and promote networking events within the center.
• Maintain a tidy and welcoming environment for customers.

Requirements

• 1+ years of customer service experience.
• Strong communication skills and ability to build professional relationships.
• Ability to manage multiple tasks and provide excellent customer service.
• Positive and enthusiastic attitude with adaptability to fast-changing situations.
• Experience using MS Office and basic IT equipment.
• Legally eligible to work in the country of application and at least 18 years old.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to PTO).
• Competitive 401K Program with a company match.
• Affordable and comprehensive health care for all full-time team members.
• Quarterly bonus plan program.
• Hourly rate of $21.
• Training and development opportunities.
• Professional workplace community with business casual attire.