Community Associate

Kiln•Encinitas, CA

9d•$20•Onsite

About The Position

Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space. Cheerful and friendly greeting of team members, Kiln members, and guests Coverage of the front desk during assigned business hours Responsibility for the guest check-in process Responsibility for the mail service and accurate distribution to members Facilitation of walk-in tours and collection of these inbound leads Generate & send tour follow-up proposals, membership agreements, invoices & billing-related material Facilitation of new member onboarding checklists (orientation, keys, welcome kits, etc.) Preparation of new member office move-ins/inspection of offices after move-outs Development of new organizational systems for inventory, as needed Inventory/purchasing of mailroom, front desk office supplies, kitchen supplies, and member snacks Manage event inquiries and calendar bookings, and assist with set-up and breakdown of events Ensuring the front desk and building are clean and well-kept, including promptly taking care of spills and countertops, and scheduling the cleaning crew after incidents Assisting with building operations and maintenance as needed to ensure the highest level of member experience Preparation of communication to members, including notes, emails, and Slack messages to members, including member delights, birthdays, and newsletters Troubleshot member-related issues to ensure a friction-free member experience Identification of issues for escalation to Sr. Manager and documenting accordingly Liaison between vendors Administrative support to Sr. Manager through calendar bookings, meetings, and conference room preparation, conference room maintenance Procurement of Logos for new member Resident Desks and Private Offices Help plan and execute member programming events This position may occasionally travel between our North County San Diego Kiln locations (Solana Beach, Leucadia & Carlsbad).

Requirements

Partial completion of a college degree preferred, not required.
Office management or administrative experience
Customer service or support experience
Must have strong verbal and written communication skills
Exceptional organizational and multitasking skills
Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy
Passion for entrepreneurial communities
Passion and understanding for Kiln’s mission and values
Proficient in basic computer skills.

Responsibilities

Functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.
Cheerful and friendly greeting of team members, Kiln members, and guests
Coverage of the front desk during assigned business hours
Responsibility for the guest check-in process
Responsibility for the mail service and accurate distribution to members
Facilitation of walk-in tours and collection of these inbound leads
Generate & send tour follow-up proposals, membership agreements, invoices & billing-related material
Facilitation of new member onboarding checklists (orientation, keys, welcome kits, etc.)
Preparation of new member office move-ins/inspection of offices after move-outs
Development of new organizational systems for inventory, as needed
Inventory/purchasing of mailroom, front desk office supplies, kitchen supplies, and member snacks
Manage event inquiries and calendar bookings, and assist with set-up and breakdown of events
Ensuring the front desk and building are clean and well-kept, including promptly taking care of spills and countertops, and scheduling the cleaning crew after incidents
Assisting with building operations and maintenance as needed to ensure the highest level of member experience
Preparation of communication to members, including notes, emails, and Slack messages to members, including member delights, birthdays, and newsletters
Troubleshot member-related issues to ensure a friction-free member experience
Identification of issues for escalation to Sr. Manager and documenting accordingly
Liaison between vendors
Administrative support to Sr. Manager through calendar bookings, meetings, and conference room preparation, conference room maintenance
Procurement of Logos for new member Resident Desks and Private Offices
Help plan and execute member programming events
This position may occasionally travel between our North County San Diego Kiln locations (Solana Beach, Leucadia & Carlsbad).