Community Associate, Bureau of Public Health Clinics

City of New York•New York, NY

20h

About The Position

The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status. To achieve its mission, the BPHC provides direct clinic services to people seeking health care; monitors disease trends; provides education and training to service providers and community groups; conducts research; and develops policies and programs to deliver high quality clinical care which best serve New Yorkers. BPHC seeks to hire a Community Associate that will be working closely with the Director of Express Clinics.

Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Responsibilities

Expand the Bureau of Public Health Clinics (BPHC) Sexual Health Services to historically underserved, underrepresented, marginalized and communities of color throughout NYC.
Work with community organizations and gatekeepers that service these identified populations so that barriers to HIV prevention/treatment care are provided and available to all
Work with partner community-based organizations and facilities to schedule appointments in the Electronic Medical Appointment (EMR) for clinic services.
Respond to the community via phone and in-person inquiries regarding the Bureau of Public Health Clinical services.
Strategize and increase access of PrEP continuity services to historically underserved, underrepresented, marginalized and communities at increased risk for HIV infection including heterosexual women, Transgender, Gender Non-Confirming and Non-Binary (TGNCNB) women, and Black and Latino Young Men who have Sex with Men (YMSM), ensuring equal health is available to all in NYC
From a health equity lens, identify and address real time feedback/concerns from stakeholder, communities and community organizations.
Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have and facilitating accordingly based on patient's needs.
Triage incoming patients and promptly and appropriately obtain relevant adequate information to make a proper referral
Review with patient their reason for visit and continue services for screening-only patients in the express clinic by entering data into EMR.
Record relevant data in the corresponding database and EMR records, identifying and issues with appropriate parties.
Working in collaboration with appropriate units for EMR updates
Testing and updating the incoming Telemedicine phone messages

Benefits

Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

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