Community Associate-American Underground
About The Position
The American Underground is a entrepreneurship-focused coworking space and professional community. With three campuses in downtown Durham, including a brand-new space at American Tobacco Campus, the AU is home to 200+ startups, entrepreneurs, investors, agencies, remote workers, nonprofits, and more. The AU is seeking to fill a hands-on and dynamic new role to support our thriving community of members. This position will play a key role in ensuring that the AU is welcoming, inclusive, and productive for members, and that we deliver high-quality events and community-building activities. This position will report to the AU’s Community Operations Manager, and is an in-person position based at the AU’s locations in downtown Durham. The American Underground seeks to be the most diverse startup hub in the world, and our team should reflect that. Women and people of color are strongly encouraged to apply to this position.
Requirements
- 1-3 years experience working in events, retail, customer service, or another customer-facing role
- Experience working in a structured, process-driven, member-facing environment
- Demonstrated ability to serve as a welcoming, polished first point of contact for members, guests, and visitors in a high-visibility environment
- Excellent organizational skills, ability to multitask, and good attention to detail
- Demonstrated ability to learn quickly and collaborate with a team
- Working proficiency in office productivity tools (e.g., Microsoft Office, Google Workspace) and comfort learning internal systems for invoicing, tracking, and documentation
Nice To Haves
- Interest in startups and entrepreneurship is a plus!
Responsibilities
- Serve as a visible, friendly, welcoming steward of the AU community. Assist AU members with day-to-day questions, concerns, and ideas.
- Assist with setting up new AU members with a welcoming and inclusive approach. This includes setting up member access, billing, parking, and office spaces.
- Ensure that all locations are ready for AU members to work productively. This includes making sure that the coffee is fresh, the conference rooms are reset, the tech is working smoothly, and that we maintain an inventory of supplies.
- Manage mail and deliveries for two of AU’s locations
- Assist with providing tours to prospective members and outside groups, as applicable.
- Liaise with the property managers, housekeeping vendors, and other vendors as necessary on building maintenance, cleanliness, and/or safety issues.
- Assist with regular member-focused events. This includes weekly Member Mixers, monthly New Member Brunches, and other community-building activities.
- Assist with the move-in/move-out process including moving desks, chairs, etc.
Benefits
- Competitive hourly salary with overtime over 40hrs
- Benefits package including:
- Comprehensive health insurance plan options
- Vision and Dental Insurance
- Company sponsored life insurance
- Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more!
- 401K with company match
- Generous paid time off
- 9 paid company holidays
- Opportunities for professional development and career growth
- Dynamic and inclusive work environment with a supportive team culture
- Exciting projects and growth opportunities within a leading organization
- Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
