Community Assistant- Monarch 716 (Student living)

Greystar•Buffalo, NY

19h•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally. This Community Assistant role supports the property management team in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. Key duties include administrative tasks for the leasing office, assisting with sales and leasing activities like virtual and property tours, preparing lease paperwork, assisting with resident move-in and move-out processes, answering calls, performing on-campus marketing, coordinating resident functions, scheduling resident visits, and acting as an after-hours liaison for emergencies.

Responsibilities

Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
Answers incoming calls and sets appointments for prospects to tour the property.
Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).