Community Assistant

The NRP Group LLC•Charlotte, NC

10d

About The Position

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. We value our employees by offering a competitive benefit package including: Commission and bonus opportunities Paid vacation and sick leave 11 Paid holidays Paid maternity & parental bonding leave Short & long term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com. Community Assistant - Platform Lofts | Charlotte, NC (Affordable Housing)

Requirements

High school diploma or equivalent required; college coursework preferred
Minimum of 1 year of property management experience or a 4-year degree in a related field
Working knowledge of LIHTC (IRS Section 42), Fair Housing, and Landlord-Tenant laws
Proficiency in Microsoft Office
Valid driver’s license and reliable transportation

Nice To Haves

Tax Credit Specialist (TCS) or other LIHTC designation preferred
Yardi experience preferred

Responsibilities

Support property financial performance by assisting with rent collection, delinquency follow-up, daily deposits, and banking activity
Maintain accurate resident, leasing, and financial records in Yardi, including A/R, A/P, monthly close, late fees, and reporting
Assist the Community Manager in achieving occupancy, revenue, and retention goals
Complete annual and interim LIHTC recertifications in accordance with company policy and regulatory requirements
Maintain organized and compliant resident files
Process payroll-related reporting, including e-time edits and bonus preparation
Support leasing efforts by responding to inquiries, qualifying applicants, conducting tours, and preparing accurate move-in documentation
Manage lease renewals and expirations, including resident notices and renewal lease preparation
Maintain knowledge of the local market, conduct monthly market studies, and shop competitors bi-monthly
Review weekly traffic and leasing reports and assist with marketing strategy discussions
Ensure compliance with Fair Housing, Tax Credit, and all applicable housing regulations
Deliver professional, courteous, and responsive customer service to residents and prospects
Assist with planning and executing resident events and community initiatives
Conduct daily property and model/unit inspections to ensure curb appeal and readiness
Coordinate with maintenance to ensure service requests are completed within 24 hours
Communicate community conditions impacting safety, satisfaction, or asset preservation to the Community Manager
Participate in on-call coverage, emergencies, resident functions, and occasional weekend responsibilities
Assist with hiring, training, and supervision of on-site team members in alignment with company values and policies
Support performance management and team development efforts
Provide coverage or assistance at other properties as needed
Perform additional duties and errands in support of property operations