Community Assistant

Tailwind Group, Inc.•Bloomington, IN

7h•Onsite

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating and sustaining a workplace culture that prioritizes its team members. The company aims to attract and retain talented and passionate individuals. The Community Assistant is primarily responsible for providing high-quality customer service and dedication to current and future residents. This role involves offering excellent customer service to residents, providing administrative support to the office staff, taking pride in the property, and understanding its critical role in the property's reputation. The position is part-time, working a variable schedule not to exceed 29.5 hours per week, and requires rotating nights and weekends based on property needs. The compensation rate is $12.00 per hour plus bonus potential. The Quarters at Bloomington is the premier housing community where this role is based, consisting of 178 units and 477 beds, designed for Indiana University – Bloomington students.

Requirements

Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
Possess strong administrative, organization, and communication skills.
Demonstrate a high level of integrity and professionalism.
Be a self-motivated individual and excel at working in a team environment.
Ability to have a positive and innovative approach to problem-solving.
Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Live onsite
Currently enrolled at the university

Responsibilities

Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Complete administrative and Front Desk tasks and duties.
Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
Seek feedback from residents and communicate them with the team.
Respond to after-hour emergency issues as needed.
Perform other duties as directed by Property Manager.