Community Assistant - The Mark at Philadelphia

Landmark Properties•Philadelphia, PA

11d•Onsite

About The Position

The Community Assistant is at the forefront of the community and responsible for delivering exceptional customer service to current residents to help maximize occupancy year over year. This role will assist in planning and participating in the execution of resident community events, maintain positive resident relations within the community and assist with daily operations within the community. You must be able to communicate and manage your time effectively.

Requirements

High school diploma or equivalent required
Must possess strong organization skills.
Must be reliable and have self-discipline.
Proficient in Microsoft Office Suite or related software.
Must be available to work an average of 15-20 hours per week including: Morning, evening, & weekend hours (possibly outside of normal operating hours) University closings (Spring/Fall/Winter Breaks, Summer months) Turn period (Extended hours will be required as necessary.)
Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.

Nice To Haves

Pursuing a bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.
Entrata experience preferred.

Responsibilities

Understand the Housing Contract and all related addendums and be able to assist residents and guarantors with issues related to their tenancy.
Assist in promoting the community resident events via social media platforms.
Assist with email and text communications to current residents.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns/conflict and escalate to the appropriate manager as needed.
Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter Maintenance Requests, as needed.
Keep detailed activity logs in prospect and resident accounts.
Log resident packages and send notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
Adhere and comply with corporate procedures and government laws on Fair Housing.
Participate in all Turn-related activities including: Move-in & Move-out days Unit inspections & Trash-outs Unit make-readies including but not limited to cleaning, painting, & furniture placement
Additional tasks as assigned by Community Manager