Community Assistant - Accolade Minneapolis (Student Living)

Greystar • Minneapolis, MN

1d • Onsite

About The Position

This role works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The Community Assistant performs administrative tasks for the leasing office including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials. They assist with sales and leasing activities to achieve revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments. The role also involves assisting with the lease preparation process by generating all required lease paperwork and organizing resident lease files, and supporting the move-in and move-out processes for residents, with mandatory work dates during these events. The Community Assistant answers incoming calls, sets appointments for prospects, performs on-campus marketing outreach, and coordinates resident functions such as parties and unit visits. They schedule and conduct resident visits, distribute notices, act as an after-hours liaison for residents and property management, responding to emergencies, and address resident concerns and questions promptly.

Responsibilities

• Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
• Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Benefits

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time
• May be eligible to participate in weekly, monthly, and/or quarterly bonus programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees