Community Assistant - UV Colvin (Student Living)

Greystar Management Services•Syracuse, NY

1d•Onsite

About The Position

This role works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The Community Assistant performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials. They assist with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments. The role also involves assisting with the lease preparation process by generating all required lease paperwork and organizing resident lease files, and assisting with move in and move out processes. The Community Assistant answers incoming calls, sets appointments for prospects, performs on-campus marketing outreach, and coordinates resident functions. They schedule and conduct resident visits, distribute notices, and act as an after-hours liaison for emergencies. The position requires responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and conveying requests to appropriate individuals.

Requirements

Ability to stand, walk, and/or sit for extended periods of time.
Ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently.
Ability to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds with assistance.
Ability to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
Commitment to working move-in and move-outs, and “turn” as mandatory work dates.

Responsibilities

Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
Answers incoming calls and sets appointments for prospects to tour the property.
Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
Assists with coordinating resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).