Community Assistant - Vulcan Village (Student Living)

Greystar•Brownsville, PA

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY Work with and supports the professional team in achieving residence life, occupancy, and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. JOB DESCRIPTION Actively participates in the community and helps foster resident growth and learning through resident interactions and community programming. Serves as a liaison between community residents and the professional team. Participates in on-call and responds to after-hours calls, issues, and emergencies. Immediately notifies the Community Manager and/or their designee whenever an incident occurs. Enforces policies, procedures, and assists with mediating roommate issues. Responsible for planning, executing, and evaluating five (5) community activities/programs each semester. Acts as an after-hours liaison between residents and property management. Performs administrative tasks including but not limited to: copying documents, preparing notices, handling resident calls, and other tasks as needed. Assists with sales and leasing activities by greeting prospective residents, conducting property tours, and showing the apartments and community. Assists with move in and move out process for residents. Answers incoming calls and provides appropriate answers or directs callers to the appropriate professional or University department. Performs on-campus marketing outreach to generate Community awareness and qualified traffic. Assists with coordinating resident functions, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals. Schedules and conducts resident visits each semester as part of the Student Living customer service program, and distribute notices such as flyers, newsletters, resident surveys, and late notices. Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). Maintains confidentiality with regard to resident information, team members, and community operations. Performs other duties or tasks as needed. #LI-AG1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Benefits Offered for Part-time Team Members: 401(k) with Company Match (eligibility required) Employee Assistance Program Paid sick time For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected]. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Responsibilities

Actively participates in the community and helps foster resident growth and learning through resident interactions and community programming.
Serves as a liaison between community residents and the professional team.
Participates in on-call and responds to after-hours calls, issues, and emergencies.
Immediately notifies the Community Manager and/or their designee whenever an incident occurs.
Enforces policies, procedures, and assists with mediating roommate issues.
Responsible for planning, executing, and evaluating five (5) community activities/programs each semester.
Acts as an after-hours liaison between residents and property management.
Performs administrative tasks including but not limited to: copying documents, preparing notices, handling resident calls, and other tasks as needed.
Assists with sales and leasing activities by greeting prospective residents, conducting property tours, and showing the apartments and community.
Assists with move in and move out process for residents.
Answers incoming calls and provides appropriate answers or directs callers to the appropriate professional or University department.
Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
Assists with coordinating resident functions, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals.
Schedules and conducts resident visits each semester as part of the Student Living customer service program, and distribute notices such as flyers, newsletters, resident surveys, and late notices.
Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Maintains confidentiality with regard to resident information, team members, and community operations.
Performs other duties or tasks as needed.