Community Assistant

The Dinerstein Companies • Berkeley, CA

377d

About The Position

The Community Assistant at Dinerstein Companies plays a crucial role in supporting the leasing efforts of the property while fostering positive relationships with residents. This part-time position involves managing leasing inquiries, conducting property tours, and assisting with the application process. The Community Assistant is also responsible for maintaining organized lease files, reporting variances, and ensuring excellent customer service to residents and prospects. This role is essential in contributing to the operational success of the property and enhancing the overall resident experience.

Requirements

• Previous experience in customer service or a related field is a plus.
• Strong passion for customer service and people skills.
• Detail-oriented mindset with the ability to manage multiple tasks efficiently.
• Friendly demeanor to establish trust with residents.

Responsibilities

• Manage all leasing inquiries and conduct property tours.
• Assist prospects with the application process.
• Ensure digital and/or physical lease files are accurate and organized.
• Report traffic, application, and lease number variances to appropriate team members.
• Complete daily tasks and follow-ups, documenting all activities.
• Provide excellent customer service to residents, parents, and prospects.
• Manage resident requests, concerns, and complaints in a timely manner.
• Assist in planning and executing community events.
• Tend to after-hours emergency calls as needed.
• Participate in seasonal team events, including unit inspections.
• Answer resident questions regarding lease terms and charges.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed