Community Assistant - Vulcan Village (Student Living)
About The Position
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . Work with and supports the professional team in achieving residence life, occupancy, and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.
Responsibilities
- Actively participates in the community and helps foster resident growth and learning through resident interactions and community programming.
- Serves as a liaison between community residents and the professional team.
- Participates in on-call and responds to after-hours calls, issues, and emergencies.
- Immediately notifies the Community Manager and/or their designee whenever an incident occurs.
- Enforces policies, procedures, and assists with mediating roommate issues.
- Responsible for planning, executing, and evaluating five (5) community activities/programs each semester.
- Acts as an after-hours liaison between residents and property management.
- Performs administrative tasks including but not limited to: copying documents, preparing notices, handling resident calls, and other tasks as needed.
- Assists with sales and leasing activities by greeting prospective residents, conducting property tours, and showing the apartments and community.
- Assists with move in and move out process for residents.
- Answers incoming calls and provides appropriate answers or directs callers to the appropriate professional or University department.
- Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
- Assists with coordinating resident functions, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals.
- Schedules and conducts resident visits each semester as part of the Student Living customer service program, and distribute notices such as flyers, newsletters, resident surveys, and late notices.
- Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Maintains confidentiality with regard to resident information, team members, and community operations.
- Performs other duties or tasks as needed.
Benefits
- 401(k) with Company Match (eligibility required)
- Employee Assistance Program
- Paid sick time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
