Community Assistant - The Block

American Campus Communities-posted about 1 year ago
Full-time • Entry Level
Austin, TX
Real Estate
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The Community Assistant plays a vital role in supporting property management by assisting in leasing and selling the property to prospective residents and their parents. This position focuses on enhancing the living experience for current residents through exceptional customer service and adherence to American Campus Communities' operational standards. The role requires a commitment to community engagement, marketing initiatives, and maintaining a clean and safe living environment.

  • Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
  • Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
  • Work a structured administrative shift in the office each week as determined by your supervisor, which may include evenings, weekdays, weekends, and/or holidays.
  • Work assigned 'Community Assistant On-Call' shifts, which may include weekdays, weekends, and/or holidays.
  • Participate fully in the Turn, Move-In, and Move-Out processes.
  • Give leasing tours, answer leasing phone calls, and process online inquiries.
  • Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
  • Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
  • Participate in orientation marketing, housing fairs, open houses, social media initiatives, and other community events.
  • Assist with the implementation of renewal marketing campaign elements, including renewal events.
  • Enthusiastically assist with the implementation of off-site marketing efforts on-campus, in the community, and at special events.
  • Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
  • Plan and execute social media strategies, create and publish content to various platforms, and interact with resident communities and/or identified target audiences.
  • Survey common areas regularly for cleanliness, appearance, and working order, and report any life safety hazard or maintenance concern encountered on the property.
  • Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
  • Enthusiastically participate in and promote ACC programming and initiatives.
  • Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
  • Encourage respect and appreciation of individual differences, mediate conflict, and help residents create a respectful living community.
  • Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
  • Complete room/apartment inventories, key checks, and common area inventories as assigned.
  • Complete and submit required reports and distribute materials and messages from or approved by the GM in a timely manner.
  • A degree or certificate program must be in progress from an accredited college or university.
  • Ability to work a structured administrative shift in the office each week as determined by the supervisor, including evenings, weekdays, weekends, and/or holidays.
  • Strong customer service skills and a welcoming attitude when interacting with residents and parents.
  • Experience with Salesforce or similar leasing management systems.
  • Familiarity with social media marketing strategies and content creation.
  • Opportunity to gain experience in property management and customer service.
  • Flexible scheduling based on academic availability.
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