Community Assistant - Peninsular Place

American Campus Communities-posted 3 months ago
Part-time
Ypsilanti, MI
1,001-5,000 employees
Real Estate
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The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

  • Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
  • Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
  • Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
  • Work assigned 'Community Assistant On-Call' shifts, which may include, weekdays, weekends, and/or holidays.
  • Participate fully in the Turn, Move-In, and Move-Out processes.
  • Give leasing tours, answer leasing phone calls and process online inquiries.
  • Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
  • Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
  • Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
  • Assist with the implementation of renewal marketing campaign elements, including renewal events.
  • Enthusiastically assist with the implementation of off-site marketing efforts on-campus, in the community, and at special events.
  • Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
  • Plan and execute social media strategies, creating and publishing content to a variety of platforms, and interacting with their resident communities and/or identified target audiences.
  • Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
  • Immediately report any life safety hazard or maintenance concern encountered on the property.
  • Become acquainted with residents living at the property while serving as a resource for both residents and parents.
  • Enthusiastically participate in and promote ACC programming and initiatives.
  • Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
  • Encourage the respect and appreciation of individual differences.
  • Mediate conflict and help residents to create a respectful living community.
  • Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents.
  • Act as a resource for all customers when confronted with a customer service concern.
  • Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.
  • Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings.
  • Participate in recruitment, selection, and training of all new staff members as requested by the GM.
  • Complete room/apartment inventories, key checks and common area inventories as assigned.
  • Complete and submit required reports.
  • Distribute materials and messages from or approved by the GM in a timely manner.
  • Facilitate the administration of the Community Service Survey.
  • Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
  • Participate in the make-ready of units including, but not limited to, removing trash, assisting in identifying/documenting damages, and assisting as directed in cleaning, painting, assembling/moving furniture.
  • Participate in the maintenance of the grounds, clubhouse, office, and other common areas.
  • Escort vendors throughout the community to the necessary location and stay with them until the project is finished.
  • Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
  • Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
  • Periodically work events that may occur in the evenings and/or on weekends.
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