Community Assistant - Austin - Apartment Communities

American Campus Communities • Austin, TX

278d

About The Position

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Requirements

• A degree or certificate program must be in progress from an accredited college or university.
• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned 'Community Assistant On-Call' shifts, which may include, weekdays, weekends, and/or holidays.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Give leasing tours, answer leasing phone calls and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
• Plan and execute social media strategies, creating and publishing content to a variety of platforms.
• Survey common areas regularly for cleanliness, appearance, and working order.
• Report any life safety hazard or maintenance concern encountered on the property.
• Become acquainted with residents living at the property while serving as a resource for both residents and parents.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents to create a respectful living community.
• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents.
• Complete room/apartment inventories, key checks and common area inventories as assigned.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree