Community Affairs Officer

Arizona Department of Administration•Phoenix, AZ

1d•$100,000 - $110,000

About The Position

This position is responsible for supporting the agency's efforts to inform, consult and collaborate with community stakeholders. The Community Affairs Officer will work across AHCCCS' divisions to proactively identify external opportunities for AHCCCS involvement and to help identify, prepare for and respond to community input on a variety of issues including but not limited to program development, reimbursement rates, policy changes, HR1, the Rural Health Transformation Program (RHTP) and strategic planning. They will serve as a key liaison between the agency and external stakeholders and will work closely with the Communications Team to ensure the agency is transparent and responsive to community needs. This position has the potential to directly supervise at least one team member in support of this work. The Community Affairs Officer reports directly to the Deputy Director of Community Engagement & Regulatory Affairs and maintains a close working relationship with the agency's leadership team. Major duties and responsibilities include but are not limited to: • Community Relations - Develop and carry out opportunities for the agency to present, be featured, and/or participate in external forums for the purposes of developing partnerships, fostering transparency and building trust. Indirect management of other team members focused on stakeholder engagement efforts, with the potential to provide direct supervision. Host and facilitate collaborative discussions, work-groups and/or workshops with stakeholders as needed. Provide supervision, support and guidance to team members overseeing the State Medicaid Advisory Committee and the Beneficiary Advisory Committee. Initial work will focus, in part, on supporting stakeholder engagement opportunities related to HR1 implementation and the RHTP. • Direct Participation in External Forums and Coalitions - Serve as an agency representative when presenting to external stakeholders and/or regularly attending externally-hosted coalitions that benefit AHCCCS members. • Community Affairs Strategy - Develop, implement and refine stakeholder engagement protocols and processes across the agency. Work with their supervisor and other members of the leadership team to identify opportunities to embed and codify stakeholder input and consultation processes. Work with Division of Public Policy & Strategic Planning to weave stakeholder involvement throughout the agency's strategic plan. • Develop & Coordinate Agency Responses to Stakeholder Inquiries - Work with internal teams and subject matter experts to develop written responses to stakeholder inquiries and surveys. Collect relevant information from internal colleagues and develop a written response to the inquiry. • Develop and monitor methods to track meaningful progress in the agency's community affairs work.

Requirements

Arizona Driver's License.
Five years of work experience serving in a leadership role that includes aspects of external affairs/public relations/community engagement.
Knowledge of: State government and health care issues facing the Medicaid program and its members
Knowledge of: Key health and health care stakeholders in Arizona
Knowledge of: Opportunities and forums for AHCCCS to share and collect information
Knowledge of: Strategic planning processes and the importance of community input
Knowledge of: Change management models and theories that support collaboration and group progress
Knowledge of: Case management development, implementation, and ongoing review
Skilled in: Managing group dynamics
Skilled in: Messaging, writing and oral presentation skills
Skilled in: Leading with diplomacy and empathy when working with a variety of stakeholders who may have competing interests
Skilled in: Group facilitation techniques
Skilled in: Team leadership and strategy
Skilled in: Managing constructive criticisms
Skilled in: Recognizing opportunities and strategies to improve public affairs
Skilled in: Strong customer service and communication skills to advise senior leadership on stakeholder engagement strategies
Skilled in: Microsoft Office Suite
Ability to: Collaborate as a member of an effective team
Ability to: Establish and maintain effective working relationships with agency management, representatives of other State agencies and Tribal governments, business and community leaders, health care providers, advocates, the public and other stakeholders encountered in the course of work
Ability to: Create and deliver high quality written communications and presentation materials
Ability to: Adapt to various audiences
Ability to: Make independent decisions concerning community outreach strategies and their effectiveness
Ability to: Delegate and manage multiple assignments in an effective manner while under strict deadlines
Ability to: Represent the agency effectively in public settings on a variety of issues

Nice To Haves

Bachelor's or Master's in a related field (e.g., public relations, public affairs, public administration, non-profit management, communications, public policy or political science).

Responsibilities

Community Relations - Develop and carry out opportunities for the agency to present, be featured, and/or participate in external forums for the purposes of developing partnerships, fostering transparency and building trust.
Indirect management of other team members focused on stakeholder engagement efforts, with the potential to provide direct supervision.
Host and facilitate collaborative discussions, work-groups and/or workshops with stakeholders as needed.
Provide supervision, support and guidance to team members overseeing the State Medicaid Advisory Committee and the Beneficiary Advisory Committee.
Initial work will focus, in part, on supporting stakeholder engagement opportunities related to HR1 implementation and the RHTP.
Direct Participation in External Forums and Coalitions - Serve as an agency representative when presenting to external stakeholders and/or regularly attending externally-hosted coalitions that benefit AHCCCS members.
Community Affairs Strategy - Develop, implement and refine stakeholder engagement protocols and processes across the agency.
Work with their supervisor and other members of the leadership team to identify opportunities to embed and codify stakeholder input and consultation processes.
Work with Division of Public Policy & Strategic Planning to weave stakeholder involvement throughout the agency's strategic plan.
Develop & Coordinate Agency Responses to Stakeholder Inquiries - Work with internal teams and subject matter experts to develop written responses to stakeholder inquiries and surveys.
Collect relevant information from internal colleagues and develop a written response to the inquiry.
Develop and monitor methods to track meaningful progress in the agency's community affairs work.

Benefits

10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Other Leaves - Bereavement, civic duty, and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan, including medical, dental, life, and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

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