Community Affairs Mgr

Consumers Energy•West Branch, MI

6h•Hybrid

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location : This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to either the West Branch Service Center or Tawas Service Center. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities The Community Affairs Manager serves as the primary representative of Consumers Energy (CE) within the communities we serve and work in. This role is responsible for managing internal and external communications related to community events, sponsorship opportunities, and CE‑hosted public events. The incumbent is engaged in a wide range of activities including communications, public relations (PR), social media, events, and content creation, acting as both the face and voice of the CE brand. The position oversees the development, management, production, and overall success of all CE-sponsored events.

Requirements

Ability to identify and track relevant community KPIs.
Understanding of website traffic analytics and online marketing principles.
Strong negotiation and project management skills.
Excellent attention to detail; strong critical-thinking and problem-solving abilities.
Knowledge of how to plan and lead community-focused initiatives.
Strong verbal and written communication skills.
Effective interpersonal and presentation skills.
Ability to influence and gain buy-in from event owners and vendors.
Bachelor’s degree in communications, community relations, public relations, business, marketing, or a related field, and two (2) or more years of experience in communications, community relations, public relations, business, marketing, or a related area.
[OR] Associate degree and four (4) or more years of experience in three or more of the areas listed above.
[OR] High School Diploma/GED and six (6) or more years of experience in three or more of the areas listed above.

Responsibilities

Support the development of event plans to ensure alignment with brand standards, corporate communications, and marketing goals.
Collaborate with cross-functional teams on new tool development, creation, and implementation.
Coordinate with Marketing, PR, and Communications teams and act as a liaison to Development and Sales departments regarding promotions, branding, and community opportunities.
Implement best practices to maximize brand presence and consumer engagement in alignment with event strategy.
Coordinate on-site activations, distribution efforts, and visibility with event partners.
Plan, execute, and manage social media and communication campaigns and strategies.
Develop engaging text, image, and video content for all social media platforms and professional accounts.
Organize and manage community events to enhance brand awareness and ensure timely responses to customer inquiries.
Monitor, track, and report on customer feedback and online reviews to strengthen relationships with customers, industry professionals, and journalists.
Stay current with digital technology trends.
Work cross-functionally and with external vendors to elevate Consumers Energy’s presence across Michigan.
Manage event recaps and reporting, coordinate kick-off meetings, and lead comprehensive 360° activation planning and alignment.
Perform other duties as assigned or deemed necessary.