Community Advocate Pharmacy Technician

Symbria•Woodridge, IL

19h•Remote

About The Position

POSITION SUMMARYThe purpose of the Community Advocate Pharmacy Technician is to provide consistent points of contact for community staff to further develop customer relationships within various areas of our organization. The Community Advocate Pharmacy Technician will answer and respond to incoming phone calls from nursing staff and doctors to address all concerns and inquiries. As well as making calls to the nursing staff and doctors to clarify or obtain patient and prescription information. The Community Advocate Pharmacy Technician will also communicate to management identified trends or opportunities for training/education throughout the communities to assist in client retention. Work Schedule: Monday-Friday - 9:000AM-5:30PM

Requirements

High School diploma or general education degree (GED).
Pharmacy Technician license and Certification (CPhT) as per state requirements.

Nice To Haves

Long-term care pharmacy experience preferred.
Frameworks and Docutrack experience preferred.

Responsibilities

Triaging calls and assisting callers.
Contact physician’s office as needed for refill authorization.
Contact client for verification of orders as needed.
Process all new and refill prescriptions.
Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
Document correspondence and follow up in the system.
Prepare audit sheets and provide feedback to manager.
Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
Initiate and document correspondence and follow up in system.
Answer incoming calls promptly and provide high standard of customer service to the clien