Community Administrator

Associa • Fairfield, NJ

376d

About The Position

The Community Administrator at Associa is responsible for providing clerical and administrative support to the lead Community Manager(s). This role serves as a liaison between the Community Manager(s) and homeowners, vendors, and other stakeholders, ensuring effective communication and support for community management activities.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board and Community Association Manager.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.
• High School Diploma or GED required.
• Associates Degree required.
• Bachelor's Degree preferred.
• 0 - 3 years of Community Association experience.

Responsibilities

• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary.
• Update notes within homeowner accounts in C3 of all conversations/correspondence with homeowners.
• Assist in preparing agendas, update management reports, and compile documents for Board meeting packages.
• Prepare newsletters, flyers, and other documents to inform homeowners of maintenance services or projects, activities, and meetings.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners.
• Arrange bulk mailing of annual documents within the time frames set by state statute or governing documents.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Process new homeowner welcome packets and issue key fobs, pool passes, and access keys as needed.
• Assist with ARB application processing and perform on-site community inspections as necessary.
• Assist with requests for proposals, repair quotes, and insurance notification lists.
• Update property fact sheets in C3.
• Prepare homeowner CC&R violation letters and communicate results of hearings to homeowners.
• Assist homeowners with Associa corporate programs in accordance with lead Community Manager direction.
• Participate in Associa training including Associa University webinars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 10,001+ employees