Community Account Representative

Comcast-posted about 1 year ago
$50,000 - $50,000/Yr
Full-time • Entry Level
West Palm Beach, FL
11-50 employees
Broadcasting and Content Providers
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The position is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties by selling and promoting Comcast products such as video, high-speed Internet, voice, and XFINITY Home. The role involves developing strong relationships with property management to facilitate sales and retention of Comcast services, providing ongoing sales support, and utilizing advanced knowledge of Comcast's offerings to maximize sales performance.

  • Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units.
  • Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
  • Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
  • Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs.
  • Proactively follows-up with customer and property staff regarding sales, product, technical, or customer care issues.
  • Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact.
  • Develops strong working relationships with property management and leasing staff of MDU properties.
  • Calls on and visits all new build MDU properties on a regular basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
  • Ensures that Comcast services are available prior to occupancy dates for new build and win back properties.
  • Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
  • Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
  • 2-5 years of relative work experience.
  • Strong communication skills and customer-focused approach.
  • Critical thinking and problem-solving abilities.
  • Persuasion and relationship-building skills.
  • Professional integrity and resilience.
  • Self-motivation and technical knowledge.
  • Base Pay: $50,000.00
  • Total Target Compensation (Base Pay plus Targeted Commission): $70,000.00
  • Potential for significant upside above targeted earnings for those who overachieve their sales targets.
  • Best-in-class benefits to eligible employees.
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