Community Account Rep 1, Community Account Sales

Comcast • Cape Coral, FL

1d • Onsite

About The Position

Comcast, a Fortune 50 leader in media and technology, is seeking a Community Account Rep 1. This role is responsible for increasing active subscribers and product penetration in assigned multi-dwelling properties and communities. The successful candidate will achieve this by selling and promoting company products, including video, high-speed Internet, voice, XFINITY Home, and Mobile, through the development and execution of promotions and events. The sales and event focus is primarily within privately owned, multi-dwelling properties and communities, but may also include other social event functions and online initiatives. The position requires utilizing basic knowledge of the company's products and services, along with sales process experience, to maximize sales and develop competence in the assigned area by performing routine work.

Requirements

• Basic knowledge of the company's products and services.
• Sales process experience.
• Thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home & Mobile.
• Ability to meet and exceed sales goals.
• Proficiency in retention techniques.
• Effective communication and rapport-building skills with residents and property staff.
• Proficiency in company billing procedures.
• Successful marketing skills, including conducting overall marketing and property assessments and tailoring events.
• Proficiency in Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media.
• Ability to exercise independent judgment and discretion in matters of significance.
• Punctual attendance.
• Ability to work nights and weekends, variable schedule(s) and overtime as necessary.
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience).
• 0-2 Years Relevant Work Experience.
• Customer Experience (CX) skills.
• Product Knowledge.

Responsibilities

• Serve as the point of contact for customers in the assigned area, manage contracts for accounts and provide client services support for the portfolios of more senior representatives, troubleshoot and/or resolve customer concerns, enhance and support the customer experience.
• During community events, may add new residential customer internet, video, voice, & mobile services while generating new subscribers within targeted properties, through various promotional, social, internet and community events.
• Display thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home & Mobile.
• Serve as the on-site property point of contact for bulk deployments and network upgrades, owning end-to-end communication with property stakeholders, setting clear expectations on timelines and resident impact, coordinating updates across internal partners, and ensuring a seamless execution and customer experience from pre-work through completion.
• Meet and exceed sales goals in assigned territory and event activities.
• Utilize retention techniques to proactively retain existing customers from downgrading or canceling service.
• Effectively communicate and develop rapport with residents and property staff.
• Evaluate individual residents' existing and potential additional product needs and make recommendations.
• Increase resident and property staff understanding of company products and pricing models as well as competitive advantages over other service providers.
• Evaluate competitive offers and frame response to show the benefits of the company.
• Review company bills with residents as needed and be proficient in company billing procedures.
• Coordinate and execute all promotional events and provide marketing support, including but not limited to, the overall coordination and logistics, budget management, planning, negotiation and execution of events, production and distribution of printed and digital materials, point-of purchase displays, prize packages, scheduling of all promotions and coordinating with Technical Operations, Network Maintenance, Construction, Account Executives, Government Affairs and multiple other cross-functional partners to facilitate and execute priority projects.
• Utilize successful marketing skills to conduct overall marketing and property assessments, determine marketing collateral, customize for presence on website, newsletter, signage in gyms, community common areas, etc.
• Use experience and skills to tailor events based on the profile of the community account, with a goal of maximizing the return on investment.
• Collaborate with other key personnel to create promotional assets, execute promotional strategy for value-add services, align messaging and ensure tracking requirements are implemented for site promotions.
• Support sales team by reviewing the promotional sales, distributing and explaining network promotions and traveling to property meetings to help present and sell promotional concepts, company products and services.
• Effectively utilize Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
• Consistently exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent and punctual attendance.
• Be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level